Customer Happiness Specialist

2 weeks ago


Shah Alam, Malaysia ZUS Coffee Full time

**Responsibilities**
- Provide quality customer support and assistance through Voice and Digital channels for our customers
- Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
- Data entry and reporting of the tickets handled on a weekly and monthly basis
- Gather feedback from customers, observe operational issues report promptly to supervisor
- Constantly work towards improving customer experience
- Support other department campaigns when the need arises

**Requirements**:

- At least 1 year of working experience in customer service, fresh graduates are welcome to apply
- Able to work in fast paced, high-intensity work environment
- High EQ and patience when handling tough cases
- Able to work on rotate shifts as needed (weekdays, weekends & public holiday) Malaysian citizen
- Creativity skills, and excellent verbal/written communication skills in both English and Malay languages
- Able to work under mínimal supervision
- Familiar with F&B or posses coffee knowledge is a plus
- Preferably with strong computer navigation skills and PC knowledge

**Salary**: RM18.00 per hour

**Benefits**:

- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus



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