Guest Service Executive

3 weeks ago


Kuala Lumpur, Malaysia SB Plus Sdn Bhd Full time

Job scope:

- Update pricing of room rate daily
- Maintaining rental listings, internal systems with up-to-date information
- Responding to guest/tenant enquiries on chat and calls
- Assisting guests and troubleshooting the issues they face during their stay
- Communicating with guests regarding check in, deposit claims etc
- Administration
- Ad-hoc tasks

**Requirements**:

- Great communication, task organisation and problem solving skills
- Friendliness and patience with guests
- Strong attention to detail
- Proficiency in both English and Mandarin
- Ability to work independently and to take responsibility for tasks
- Quick response to mobile messages

Advantages:

- experience in customer service/sales/telemarketing/frontdesk/receptionist

Working environment:

- fast paced environment

Working hours:

- 10hrs shift (between 8am-1am)
- off day on weekday
- expect busiest during weekends and public holidays

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you possess your own laptop / unlimited call credit / high speed wifi to work from home?
- Where are you currently based at?
- Are you opened to office based (KL, Selangor)? Or work from home only?
- Please reply to the guest below.

Guest: "I booked your room for the water park. It's raining now and I want a refund"
- What is your last drawn salary, and expected salary?



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