User Experience Analyst

3 weeks ago


Kuala Lumpur, Malaysia Trip.com Full time

**About Us**

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

**Competitor Analysis - 80%**
- Regularly track and update the trend of macro-environment (such as policy), industry evolvement, market.
- Share evolution and key competitors' movement, etc. for existing product lines.
- Experience and analyze the accuracy and comprehensiveness of product, as well as the convenience from user’s point of view, so as to ensure that tourism products are worth the user to trust.
- Experience and analyze the service process, develop a professional research plan, and optimize the service process based on the research result to ensure the smoothness and convenience.
- Professional approach to working with colleagues across different departments, countries, at all levels, in both distributed and local teams. Results orientated with a bias for action, taking responsibility and owning delivery. Prepare monthly and quarterly reports.

**QA Supervisory control
- 20%**
- Support internal communication on business performance and strategy for senior management. Perform other duties as required.

**What you'll Need to Succeed\**
- Full-Time Bachelor degree or above
- 3+ years of relevant work experience within User Experience, OTA industry or outsourcing call center industry is preferred.
- Proficiency in communicating user research findings with cross-functional partners to drive impacts
- Advanced analytical skills, logical thinking, and attention to details.
- Strong initiative and result orientation. Ability to work independently under limited resources and to initiate clear courses of actions. Project management experience is preferred.
- Excellent verbal and written communication skills in English is a must. High proficiency in any of IBU Service Languages such as Malay, Japanese, Korean, Thai etc is a must..

What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish

Have a good trip, and see you soon



  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Functional _(job responsibilities)_ - Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms in-line with Bank’s branding guidelines. - Interprets business needs / user requirement to identify key current and future...


  • Kuala Lumpur, Kuala Lumpur, Malaysia It Consulting Company Full time

    1.App User Experience Enhancement:Lead the enhancement of user experience within digital product, focusing on feature improvements and user-friendly navigation.Propose and oversee new feature development based on data-driven insights.2.User Feedback and Sentiment Analysis: Develop mechanisms for effective feedback collection and analysis. Perform sentiment...


  • Kuala Lumpur, Kuala Lumpur, Malaysia It Consulting Company Full time

    1.App User Experience Enhancement:Lead the enhancement of user experience within digital product, focusing on feature improvements and user-friendly navigation.Propose and oversee new feature development based on data-driven insights.2.User Feedback and Sentiment Analysis: Develop mechanisms for effective feedback collection and analysis. Perform sentiment...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager, User Experience **If you are looking to excel and make a difference, take a closer look at us...** **Functional (job responsibilities)** - Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms in-line with Bank's branding guidelines. - Interprets business needs / user requirement to...


  • Kuala Lumpur, Malaysia IT Consulting Company Full time

    1. App User Experience Enhancement: - Lead the enhancement of user experience within digital product, focusing on feature improvements and user-friendly navigation. - Propose and oversee new feature development based on data-driven insights. 2. User Feedback and Sentiment Analysis: - Develop mechanisms for effective feedback collection and analysis. -...


  • Kuala Lumpur, Malaysia IT Consulting Company Full time

    1. App User Experience Enhancement: - Lead the enhancement of user experience within digital product, focusing on feature improvements and user-friendly navigation. - Propose and oversee new feature development based on data-driven insights. 2. User Feedback and Sentiment Analysis: - Develop mechanisms for effective feedback collection and analysis. -...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at usFunctional _(job responsibilities)_ Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms inline with Bank's branding guidelines. Interprets business needs / user requirement to identify key current and future customer needs...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager, User ExperienceIf you are looking to excel and make a difference, take a closer look at us...Functional (job responsibilities) Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms inline with Bank's branding guidelines. Interprets business needs / user requirement to identify key current...


  • Kuala Lumpur, Malaysia Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Payd Full time

    Payd is a "force for good " startup with a focus on employee financial wellbeing. We have recently received VC funding and are looking for a User Experience Designer to join our growing team in Malaysia. We're passionate about our project and our goal is to help provide financial flexibility to those who need it in Southeast Asia. Our ideal candidate is...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Payd Full time

    Payd is a "force for good " startup with a focus on employee financial wellbeing. We have recently received VC funding and are looking for a User Experience Designer to join our growing team in Malaysia. We're passionate about our project and our goal is to help provide financial flexibility to those who need it in Southeast Asia. Our ideal candidate is...


  • Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    End User Computing Technical Lead Analyst CIGNA Worldwide General Insurance Company Limited Networks & Systems Administration (Information & Communication Technology) End User Computing Technical Lead AnalystAn opportunity has arisen within Cigna International Health IT for an experienced EUC Engineer with a strong knowledge of supporting, Windows 10...

  • Business Analyst

    2 months ago


    Kuala Lumpur, Malaysia Flintex Consulting Pte Ltd Full time

    **Responsibilities - Gather, analyse and formalize user’s business requirements and processes into project proposal or project specifications. - Interpret, create and maintain written business requirements, technical specification and user guides documents. - Involve in the system development life cycle, and be available to follow through instructions as...

  • Business Analyst

    23 hours ago


    Kuala Lumpur, Malaysia Flintex Consulting Pte Ltd Full time

    **Responsibilities - Gather, analyse and formalize user’s business requirements and processes into project proposal or project specifications. - Interpret, create and maintain written business requirements, technical specification and user guides documents. - Involve in the system development life cycle, and be available to follow through instructions as...


  • Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_ AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a...


  • Kuala Lumpur, Malaysia The Cigna Group Full time

    **End User Computing Technical Lead Analyst**: **What does a normal day involve?**: - Coordinate with colleagues and peers in Cigna’s US Enterprise Infrastructure Team - Proactively monitor and resolve infrastructure service issues prior to escalation. - Ensuring Service Now incident, requests, problem and change records are pro-actively updated. -...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a...


  • Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_ AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a...