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Executive, Icimb

2 months ago


Malaysia CIMB Group Full time

**Issuing**

**1 Review and perform (key-in) 1st Chargeback**

**2 Prepare CB documentation (for Alien RC) before scan and commit**

**3 Review Representment Documents**

**4 Review and approved cases for manual debit / credit by CMPO Team**

**5 Review Letter (OTP letter / No credit Upfront Letter / Push Liability Letter)**

**7 Perform Pre Compliance via Mastercard**

**8 Prepare Debit/Credit card Chargeback Report - SAFE Reporting (Weekly)**

**9 Prepare Bank Negara Report (Monthly)**

**10 Prepare Outgoing Chargeback & Incoming Representment Report for debit card team (Monthly)**

**11 Prepare SLA - Monthly CB Volume (Monthly)**

**12 Review and approve Adjustment via CAF - (1st/2nd approval) for MY & SG**

**13 Monitoring & tracking of GL and aging to ensure cases handled within stipulated time frame
**Acquiring**

**1 Handle MasterCard / Visa Incoming Chargeback, JCB, CUP, E-debit and PWEB ( Mastercard) cases**

**2 Prepare second presentment rebuttal and review supporting documents from merchant**

**3 Handle incoming ATM Chargeback and credit adjustment cases**

**4 Review and response to Incoming Pre
- Compliance and Pre-Arbitration cases.**

**5 Handle enquiry on Common mail box - Acquiring**

**6 Monitoring & tracking of GL and aging to ensure cases handled within stipulated time frame
**Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.


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