Customer Services Administrator

3 weeks ago


Alor Gajah, Malaysia EVERTS (MALAYSIA) SDN BHD Full time

Taking customer orders, answering phone calls, responding to inquiries, solving problems related to customer orders, and handling order delivery 1) Issue SOR (NAV system) 2) Create product specification and BOM. 3) Issue customer invoice. 4) Prepare sample for customer. 5) E-Filing (scan completed SOR to server) 6) Check customer artwork (printing, header card, bag, label and etc...) 7) Support CS Executive and HOD on ad-hoc basis. 8) Ensure scheduled waste generated within department is handle properly.
Everts, the balloon company, was established in 1924 by Wilhelm Everts as a balloon printing company and distributor of novelties. In 1954 the Company started producing balls and by 1965, Everts began producing its own balloons in Datteln, Germany. Over the years further printing operations were formed in the UK and in 1987 a second manufacturing plant was established in Melaka, Malaysia. The Company expanded rapidly since, and in 1997 Everts was acquired by C. Riethmüller GmBH, a family owned group of companies that was formed in 1855 before being eventually sold to Amscan Inc, New York in 2011. Amscan is the world’s largest Party Goods Group with its own 900 store retail chain, Party City, distribution in UK, Germany, Australia as well as offices / showrooms across the US and in Hong Kong. Everts now forms part of the Manufacturing division of Amscan, producing natural latex balloons that complement the other in house manufactured party products, with operations in the United States, Mexico and Poland.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


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