Assistant Manager

7 days ago


Terengganu, Malaysia Bank Islam Full time

Req ID: 5642- Job Description:

- **Duties and Responsibilities**
- Assist Regional Head in the overall sales and marketing operations and management report.
- Update sales tracking reports for the Regions.
- Manage report of sales and marketing processes for asset portfolio within the region.
- Monitor the growth and quality of business portfolio in order to meet the target.
- Manage sales and marketing performance regarding Key Performance Indicators for Relationship Manager.
- Manage the leads coming in from our collaborations/other departments and liaise with them for any issue raised.
- Ensure to escalate and monitor the leads within Service Level Agreement period.
- Analyze and manage report of sales queries for all leads coming in from our collaborations/other departments.
- Manage data analytics for overall sales and marketing processes.
- Assisting in SME Relationship Manager for documents follow up and assisting on review cases (i.e: AR, review cases), following up documents with customer.
- Resolve daily operational issues with regards of Bank loan facility, Bancatakaful product and services, statement request etc. E.g. follow up with the respective RMs at branches on incomplete document / declined case/ rejected cases and recon issues
- Preparing presentation slide or monitoring slides via Microsoft excel and or power points.
- Ad hoc data request from other Departments and Divisions.
- Handling complaint and enquiries professionally from internal and external parties.
- To provide support and assistance to Takaful Malaysia and other service provider Bancatakaful operation as and when necessary
- Other task assigned by Regional Head & Head of Sales & Distribution from time to time.
- Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.
- Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.



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