Front Office Assistant
7 months ago
1. Maximisation of rooms sales and revenue for the Hotel
2. Ensure our customers receive a fast, efficient check-in and check out
3. Ensure all customers queries or requests are handled in a polite, efficient manner
4. Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the Hotel
5. Adhere to all company credit policies to ensure that all revenue expected will be received
6. Adhere to pre-set availability and rate controls
7. Ensure a high level of product knowledge of the Hotel and local area
8. Ensure a high level of customer service is consistently maintained
9. Ensure a high level of liaison is maintained between front office and all other departments within the hotel
10. Ensure the Front Office Manager if kept fully aware of any relevant feedback from either customers or other departments
11. Follow all rules and regulations contained in the employees
12. Register guest and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary
13. Stay up-to-date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments
14. Process a through knowledge of credit and check cashing policies and procedures and adhere to them
15. Develop a through knowledge of the room rack, room locations, types of rooms and room rack operations
16. Develop detailed knowledge about the Hotel’s staff, services and hours of operation
17. Promptly notify housekeeping of all check-outs also inform Housekeeping of late check-out, early check-ins, special requests and day use rooms
18. Develop a working knowledge of the reservations department take same reservations and future reservations when necessary. To know cancellation procedures
19. File room keys
20. Develop a through knowledge of the computer
21. Handle guest check-in efficiently and in a friendly, professional manner
22. Obtain mode of payment upon check-in
23. Handle safe deposit boxes in accordance with the property’s procedures
24. Use proper telephone etiquette
25. Understand and use proper mail. Package and message handling procedures
26. Updates room status
27. Varify the status of out of order rooms
28. Identify group arrival times
29. Identify any special request
30. Identify regular repeat customers to ensure recognition on check-in
31. Ensure all return guests registration cards are pre-registered
32. Carrying on key check
33. All registration card details must be filled up
34. To follow up on request or instructions written in the log book
35. Reconfirming/booking/amending/canceling/checking airlines reservation
36. Ensure the Front Office Manager is kept fully aware of any relevant feedback form either customers or other department
37. Ensure all customer queries or request are handled in a polite. Efficient manner
38. Ensure a high level of customers service is consistently maintained
39. Relief the operator as and when required
40. Required to perform any other duties assigned from time to time.
**Job Type**: Contract
Contract length: 3 months
**Salary**: From RM1,500.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Meal provided
- Parental leave
Schedule:
- Early shift
- Evening shift
- Night shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kuala Terengganu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Office Assistant: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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