Assistant Manager Front Office
7 months ago
**Responsibilities**:
- Responsible in all aspects of Front Office Department operations.
- Ensuring services provided by Front Office employees meet the established policies and procedures to achieve the highest levels of guest satisfaction.
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
- Attends to guest's complaints, inquiries and requests.
- Regularly inspect guestrooms and public areas to ensure orderliness and cleanliness standards are maintained at all time.
- Planning and implementing strategies to achieve constant improvements in expenditure control and department's performance.
- Monitoring room status regularly and maintain effective communication with the Housekeeping Department.
- Coordinate with Accounting Department on all cashiering functions and credit procedures affecting the Front Office and to ensure adherence to established accounting policies and procedures.
- Regularly conduct on-job-training to keep the employees up to date with current practice and trend.
- Prepares relevant reports in timely manner for the management that clearly explain operational effectiveness, trends and variances.
- Responsible for effective inventory management activities such as stock control, stock monitoring and stock purchase to ensure smooth daily operations.
**Job Requirements**:
- Must possessed at least SPM or STPM. Diploma or Degree related to the field is added advantage.
- At least 5 years of working experience in the related field and 3 years in managerial role is required for this position.
- Well verse with hotel’s front office operations and administrations.
- Guest oriented and service minded person.
- Able to work in rotation shift inclusive during weekend and public holidays.
- 6 working days with 1 day off per week.
Contract length: 12 months
Pay: RM3,500.00 - RM4,500.00 per month
**Benefits**:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
**Experience**:
- hotel's front office: 5 years (required)
- hotel management: 3 years (required)
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