Front Office Assistant

7 days ago


Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

**Job Summary**

As a Front Office Assistant, he/she are responsible in assisting in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

**What will I be doing?**

A Front Office Assistant is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Ensure accurate and efficient running of reception including check in/out procedures.
- Respond to Guest queries in a timely and efficient manner.
- Ensure that both the Duty Manager and Senior Reception are aware of any relevant feedback from Guests.
- Demonstrate a high level of customer service at all times.
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Answer switchboard calls, as required.
- Ensure all Guest deliveries and messages are received effectively and efficiently.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Attend appropriate training courses, when required.
- Follow and adhere to company brand standards.
- Assist other departments wherever necessary and maintain good working relationships with Team Members.

**Requirements**:

- Fully COVID-19 vaccinated (**maximum** of 2 doses)
- Customer-oriented and friendly
- Confident and motivated
- Team-working skills
- Good communication and social skills
- Willingness to learn and progress
- Fluent in English and other languages will be an advantage
- Have a genuine “Yes I Can” attitude
- Knowledge of OPERA System is an added advantage

**Job Types**: Full-time, Permanent

**Salary**: RM1,052.00 - RM2,096.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Professional development

Schedule:

- Rotational shift

COVID-19 considerations:
Daily and weekly sanitization at the common areas and offices.

Application Question(s):

- Are you willing to work in shift (rotational)?
- Are you willing to work during Public Holidays?

**Education**:

- Malaysian Special Skills Certificate (preferred)

**Experience**:

- Front Office Assistant: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)
- Mandarin (preferred)


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