Assistant Front Office Manager

7 months ago


Kuala Lumpur, Malaysia Furama Bukit Bintang Full time

**Basic Function**

Responsible for maintaining courteous and competent rooms operation and services to hotel guests.

**Responsibility and Authority**
- Responsible for the daily administrative work of the Front Office.
- Provide immediate reference to staff during the shift.
- Double check duty rosters for the Front Office sections and sign log book of various section.
- Make every effort to ensure the comfort and enjoyment of hotel guests.
- Represent the Management in handling all guest grievances and complaints concerning services from all areas of operation.
- Conduct departmental training to staff and report the progress of their performance.
- Maximize room revenue and occupancies as much as possible.
- Review and understand revenues and occupancy forecasts.
- Ensure effective allocation of work among various sections and shifts.
- Provide specific instructions to relative sections in the Hotel to ensure that VIP guests are received properly.
- Supervise personal grooming, haircut and staff behaviour at the counters.
- Recommend improvement in term of guest service, increase revenue, reduce costs and improve staff’s job performance.
- Ensure all reports prepared by the Front Office sections are accurate
- Station and supervise the Front Desk whenever possible.
- Be fully familiar with the hotel policies and emergency procedures.

**Salary**: RM4,500.00 - RM5,000.00 per month

**Experience**:

- Front Office: 4 years (preferred)

**Language**:

- English and Bahasa Melayu (preferred)

Ability to Commute:

- Kuala Lumpur (required)



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