Customer Service Executive

2 weeks ago


George Town, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive -Chat

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Chat

Key Skills: Customer Service Thai chat Chat Process Chat Support BPO industry Customer Care BPO Call center inbound and outbound process International BPO
- Title: Customer Service Advisor (Thai Speaking)

Job Location:Penang

Work Type: WFO

**About Company?**

Its one of the largest BPO companies in Malaysia, Is a multilingual hub that supports services in more than 20 languages and dialects in Asia. The company has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. The company has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

**Responsibilities**
- Proven experience in customer-facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.
- Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.
- Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way.

**Requirements**:

- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Must have **B2 level English** Language Proficiency (reading, writing, speaking and aural comprehension)
- Proficiency in reading, typing, and speaking **Thai** is a must.
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Strong problem-solving skills and demonstrated multitask capabilities and ambiguity.
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- Willing to work rotational shift.
- Willing to relocate to Penang.

**#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard



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