Korean Speaker

2 weeks ago

Kuala Lumpur, Malaysia amIT Global Solutions Sdn Bhd Full time

Overview

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:
- 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world.
2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

**Qualifications**:
**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.

**Work experience**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Required Interpersonal Skills**:

- Customer Service orientation
- Customer Results/Solutions focussed
- Customer Expectations Management
- Active Listening Skills
- Ability to handle queries and objections in a professional manner
- Passionate about communication and interacting with people is key to success in this role
- Able to receive continuous feedback and work in a fast-paced working environment
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed
- Good reasoning and analytical skills
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

**- Must be able to speak, read and write the required language to support**

**Technical Skills**:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

**Responsibilities**:
(May perform other duties as requested that may not be specifically addressed in this document)

**Overview of CSS Role**:

- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

**Responsibilities and Accountabilities**
- Support customers to place online orders with the client
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client

**Job Type**: Permanent

Pay: RM7,000.00 - RM9,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Language**:

- Korean (required)

  • Korean Speaker

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solution Full time

    Company DescriptionLanguage Talent Solutions believes that the best talent should not be restricted by borders. They strive to bridge borders and break down barriers in order to add the best possible talent to their team. Language Talent Solutions is a globally competitive team where skills matter more than nationality.Role DescriptionThis is a full-time...

  • RTR, Korean Speaker

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Our CompanyRandstad is proud to announce our collaboration with a leading Global Media in the FSSC transformation program. We are currently looking for RTR, Korean Speaker, who will report to the RTR Senior Manager to support Malaysia office in the day-to-day operation of RTR processes of the assigned regions. Job Description:Supporting R2R operation from a...

  • Korean Speaker

    4 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solution Full time

    **Company Description** Language Talent Solutions believes that the best talent should not be restricted by borders. They strive to bridge borders and break down barriers in order to add the best possible talent to their team. Language Talent Solutions is a globally competitive team where skills matter more than nationality. **Role Description** This is a...

  • Office Support

    4 weeks ago

    Kuala Lumpur, Malaysia TANKKee Infinity co. Full time

    **Qualifications** - Fluent and write in Korean languages - A person who is based in Kuala Lumpur, Malaysia - Strong organizational and time management skills - Can communication in English, Bahasa Malay OR Chinese ( either one language) - Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) **Role Description** This is a full-time, on-site...

  • Korean Speaker Customer Service

    2 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:Telecom / ISP **Work Mode**:NA **Functional Area**:Any Other Key Skills: Customer Service Customer Management Korean Korean Language good communication skills - OPEN FOR NON NATIVE KOREAN SPEAKER & NATIVE KOREANS Location: "Penang Malaysia" - "Living Stone...

  • Korean Speaker

    4 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solution Full time

    **Company Description** Language Talent Solutions believes that the best talent should not be restricted by borders. They strive to bridge borders and break down barriers in order to add the best possible talent to their team. Language Talent Solutions is a globally competitive team where skills matter more than nationality. **Role Description** This is a...

  • Korean Speaker

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Position: Customer Service - Korean SpeakerLocation: Jalan Tun Razak (Hybrid)Working Hours: 6 AM - 3 PM / 5 AMWorking Days: Monday to Sunday (5 working days, 2 off days)Salary: Up to RM8,000Start Date: 17 June 2024=================================================================Responsibilities: Evaluate and resolve product and medical complaints Monitor...

  • Airlines Customer Service

    1 week ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Designation: Customer Service (Airlines) - Korean speaker Location: Cyberjaya Working hours: 24/7 rotational shift **Salary**: RM10,000 (basic) + KPI allowance (up to RM300) + Shift allowance (up to RM350) **Requirements**: - Native Korean speaker OR non-native Korean with TOPIK 5 or 6 - Diploma and above (Diploma must have at least 3 years working...

  • Financial Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia CBRE Full time

    **Financial Analyst (Korean Speaker) - OTC** **Job ID** - 170165**Posted** - 05-Jun-2024**Service line** - Corporate Segment**Role type** - Full-time**Areas of Interest** Accounting/Finance **Location(s)** Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia **Financial Analyst (Korean Speaker) - OTC** **What You'll Do** - Responsible for the...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Position: Customer Service - Korean Speaker Location: Jalan Tun Razak (Hybrid) Working Hours: 6 AM - 3 PM / 5 AM Working Days: Monday to Sunday (5 working days, 2 off days) **Salary**: Up to RM8,000 Start Date: 17 June 2024 ================================================================= **Responsibilities**: - Evaluate and resolve product and...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Position: Customer Service - Korean Speaker Location: Jalan Tun Razak (Hybrid) Working Hours: 6 AM - 3 PM / 5 AM Working Days: Monday to Sunday (5 working days, 2 off days) **Salary**: Up to RM8,000 Start Date: 17 June 2024 ================================================================= **Responsibilities**: - Evaluate and resolve product and...

  • Customer Service Executive Korean Speaker

    1 week ago

    Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

    Job Title : Customer Service Executive Korean Speaker (Native Non Native) Location - Penang DOJ - 12th Aug Salary Upto 9000 MYR (plus allowance) Process - Global Ads Social Media Customer Success Specialist Korean 12th July Salary Up to RM 9000 Housing and language allowance included in RM 9000 24x7 Rotational Shift Fresh graduates are welcomed, cs...

  • Accounts Payable Accountant

    3 weeks ago

    Kuala Lumpur, Malaysia Adecco Malaysia Full time

    Accessible via public transportation - Hybrid working arrangement - Accounts Payable Accountant (Korean Speaker) Currently, one of our clients is looking for an Accounts Payable Accountant (Korean Speaker) to join them in their shared service centre. **Key Responsibilities**: - Responsible for the validation and processing of payments to suppliers and...

  • Korean Speaker Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Any OtherTimings:Day Shift (Permanent)Industry:Telecom / ISPWork Mode:NAFunctional Area:Any OtherKey Skills: Customer Service Customer Management Korean Korean Language good communication skills OPEN FOR NON NATIVE KOREAN SPEAKER & NATIVE KOREANSLocation: "PenangMalaysia" - "Living Stone TowerGeorgetown""Requirement:NO EXPERIENCE NEEDEDL6 or L5 for...

  • Korean Speaker

    1 week ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Position: Customer Service - Korean Speaker Location: Jalan Tun Razak (Hybrid) Working Hours: 6 AM - 3 PM / 5 AM Working Days: Monday to Sunday (5 working days, 2 off days) **Salary**: Up to RM8,000 Start Date: 17 June 2024 ================================================================= **Responsibilities**: - Evaluate and resolve product and...

  • Customer Service Representative

    7 days ago

    Kuala Lumpur, Malaysia Spark Hunts Resources Full time

    **Customer Service Representative (Korean Speaker )** **Job Descriptions**: - Liaising with both internal & external stakeholder e.g product managers & the marketing team to handle complaints and feedback related to websites, products, platforms and service, etc. - Maintaining a working knowledge of company products to effectively communicate with...

  • Customer Service Representative

    1 week ago

    Kuala Lumpur, Malaysia Language Talent Solution Full time

    Position: Customer Service - Korean Speaker Location: Jalan Tun Razak (Hybrid) Working Hours: 6 AM - 3 PM or 5 AM - 2 PM Working Days: Monday to Sunday (5 working days, 2 off days) **Salary**: Up to RM8,000 Start Date: 17 June 2024 ================================================================= **Responsibilities**: - Evaluate and resolve product...

  • Hiring for Non Native and Native Korean Speaker

    2 weeks ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Day Shift (Part Time) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service - OPEN FOR NON NATIVE KOREAN SPEAKER & NATIVE KOREANS Location: "Penang Malaysia" - "Living Stone Tower Georgetown" "Requirement: CS Experience IT knowledge L6 or L5...

  • Customer Service Consultant

    3 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solution Full time

    Position: Customer Service Consultant - Korean Working hours: 8AM-5PM (Mon-Fri) Location: Work in office, office located in Kuala Lumpur Salary package: RM 9300 + RM 500 allowance **Job Description**: 2. Handling member contacts directed through queues relating to the Client website as well as the Technician 1 skillset, resolving level-one inquiries. 3....

  • Content Moderator-korean Speaker

    2 weeks ago

    Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time

    Overview: As a Content Moderator fluent in Korean, you will be responsible for monitoring and reviewing user-generated content on various digital platforms to ensure compliance with community guidelines and standards. You will play a crucial role in maintaining a safe and positive online environment by identifying and removing inappropriate or harmful...