Housekeeping Supervisor

2 weeks ago

Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

**JOB DESCRIPTION**

JOB TITLE : HOUSEKEEPING SUPERVISOR (PUBLIC AREA/ ROOM)

REPORTS TO : ASST HOUSEKEEPER / XECUTIVE HOUSEKEEPER

**REQUIREMENTS**
- Minimum SPM or equivalent
- 2 years experience working in the Housekeeping Department
- Computer literate
- Independent and self-motivated with good communication, presentation and interpersonal skills
- Possess strong analytical, interpersonal and communication skills
- Able to work in shift working environment

**DUTIES & RESPONSIBILITIES (PUBLIC AREA)**

1. Perform secondary duties as assigned by the Executive Housekeeper.

2. Allocate daily assignments to Public Area Attendants. Priority on busy locations.

3. Take charge of day to day running of public areas. Monitor closely on cleanliness of public washroom.

4. Enforce and improve quality and service standards and procedures.

5. Inspects public restrooms, lobby, hotel’s surrounding, all functions rooms, all Food and Beverage Outlets, Offices and back of the house and that these areas are maintained to the highest standard of cleanliness.

6. Determine the need for shampooing, spring cleaning, polishing in all areas. Create a Matrix focus areas.

7. Supervise that all staff are carrying out their jobs according to schedule and cleanliness to the highest standard.

8. Must be well informed about all the jobs which are carried out by the Public Area Attendants.

9. Be responsible for the proper handling and control of all Housekeeping cleaning Equipment’s and chemicals.

10. Check on cleanliness of working tools and equipment’s. Monthly inventory equipment needed.

11. Knowledge of safety requirement operating of various machines.

12. Reports defects to Engineering department and follow up to ensure job is done.

13. Conduct briefing with Public Area Attendants. ‘Reminder’ always place a signage around while in progress cleaning

14. Assist in job training, counseling and guide all Housekeeping Public Area Attendants.

15. Oversee special projects/ program assigned by the Assistant Housekeeper and Assistant Executive Housekeeper ensuring work is carried out accordingly.

16. Prepare duty rosters for all staff according to local requirements and forecasted occupancy and events.

17. Carry out on-the-job training and of-the-job training on regular basis.

18. Monitor the effectiveness of training and the progress of improvement in staff quality, services and standards.

19. Create a positive and highly motivated working environment.

20. Promote and develop teamwork.

21. Develop communication tools and channels for information dissemination and workflow.

22. Ensure supplies are ordered as per usage factor or occupancy and event forecast.

23. Ensure regular preventive maintenance and general cleaning are carried out in the public areas.

24. Supervise public areas assignment.

25. Ensure and maintain proper/ correct way of handling equipment - carts/ baskets.

26. Ensure and maintain high cleaning standards on all public areas.

27. To ordinate the maintenance of furniture and fixture, carpet and upholstery and equipment in all public areas.

28. Responsible for delivering all guest request On Time while on the overnight shift.

29. Maximize recycling opportunities while it is not jeopardizing quality assurance.

**DUTIES & RESPONSIBILITIES (ROOM)**

1. Perform secondary duties as assigned by the Executive Housekeeper.

2. Report on adverse guest comment as and when required.

3. Conduct morning briefing to Room Attendant.

4. Report and record Lost and Damaged items.

5. Prepare duty rosters of service associate rooms.

6. Identify and conduct training to maintain the standard of Team.

7. Allocate daily assignment for Attendant.

8. Check daily occupancy report.

9. Read and update communication log book and follow up or communicate as required.

10. Check all the guest rooms, VIP in-house, VIP arrival, occupied rooms, OOO rooms, Vacant Clean rooms and long staying guests.

11. Inspect all areas corridors, pantry, service area, and staircase and ensure they are clean at all times.

12. Report to Engineering for any maintenance jobs and follow up to ensure job is completed.

13. Document all incidences in logbook.

14. Attend to guest requests and complaints.

15. Check on the standard of “Turn downs service”.

16. Revise daily work schedule depending on occupancy and last minutes events.

17. Liaise closely with Front Office regarding guest room status.

18. Maximize recycling opportunities while it is not jeopardizing quality assurance.

19. Represent as an active Team Player with a 'Hands On' approach.

Pay: RM1,900.00 - RM2,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Do you have any problem working on Public Holiday or weekend?

**Experience**:

- Housekeeping Supervisor: 2 years (preferr

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Johor, Malaysia Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Housekeeping Supervisor

    3 weeks ago

    Johor Bahru, Malaysia Austin Park Hotel Full time

    The Housekeeping Executive supervises and coordinates activities of room attendants and supervisors. He / She assists in the managing and directing of the day-to-day operations of all Housekeeping and laundry functions. Also provides support to the Hotel Manager in all areas of Housekeeping operation, such as staff training, coaching, counseling and also...

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Malaysia Thistle Hotel Johor Bahru (JB Parade Sdn. Bhd.) Full time

    Job Descriptions: Works with the Executive / Admin Housekeeper to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators. Assists the Executive Housekeeper in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental...

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Malaysia IGB Full time

    **Job Descriptions** - Supervise and coordinate the work activities of housekeeping contractors - Inspect all area in and out of building perimeters areas to ensure cleanliness and adherence to brand standards. - Coordinate daily deployment schedules and assign tasks to housekeeping contractor based on daily, weekly and monthly schedule. - Monitor inventory...

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

    **Job Summary**: Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. **Responsibilities**: - Lead, train and supervise Room Attendants at...

  • Housekeeping Supervisor

    1 week ago

    Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

    **Job Summary**: Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. **Responsibilities**: - Lead, train and supervise Room Attendants at...

  • Housekeeping Supervisor

    3 weeks ago

    Johor Bahru, Malaysia HOLIDAY INN JOHOR BAHRU CITY CENTRE Full time

    **Job Summary**: Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. **Responsibilities**: - Lead, train and supervise Room Attendants at...

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Johor, Malaysia Ramada by Wyndham Meridin Johor Bahru Full time

    Responsible for coordinating the activities within the Housekeeping Department and other departments. Supervises and assists in the daily housekeeping of the Hotel Room up to the Hotel standard. Monitors the daily cleaning schedule closely. Ensure all facilities in room is functional and in good condition. Prepare for VIP arrivals and ensure rooms are set up...

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Johor, Malaysia Ramada by Wyndham Meridin Johor Bahru Full time

    Responsible for coordinating the activities within the Housekeeping Department and other departments. Supervises and assists in the daily housekeeping of the Hotel Room up to the Hotel standard. Monitors the daily cleaning schedule closely. Ensure all facilities in room is functional and in good condition. Prepare for VIP arrivals and ensure rooms are set up...

  • Housekeeping Supervisor

    2 months ago

    Johor, Malaysia Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Johor, Malaysia Austin Leisure Sdn Bhd Full time

    The Housekeeping Executive supervises and coordinates activities of room attendants and supervisors. He / She assists in the managing and directing of the day-to-day operations of all Housekeeping and laundry functions.Also provides support to the Hotel Manager in all areas of Housekeeping operation, such as staff training, coaching, counseling and also...

  • Housekeeping Supervisor

    3 weeks ago

    Johor Bahru, Malaysia Ramada by Wyndham Meridin Johor Bahru Full time

    Responsible for coordinating the activities within the Housekeeping Department and other departments. - Supervises and assists in the daily housekeeping of the Hotel Room up to the Hotel standard. - Monitors the daily cleaning schedule closely. - Ensure all facilities in room is functional and in good condition. - Prepare for VIP arrivals and ensure rooms...

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Malaysia Thistle Hotel Johor Bahru Full time

    Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators. - Issues and keeps record of master keys. - Prepares and issues Room Status Report. - Distributes “Turndown” amenities. - Assigns duties and responsibilities to Room Attendants. - Collects report from...

  • Housekeeping Supervisor

    6 days ago

    Johor Bahru, Malaysia Ramada by Wyndham Meridin Johor Bahru Full time

    Responsible for coordinating the activities within the Housekeeping Department and other departments. - Supervises and assists in the daily housekeeping of the Hotel Room up to the Hotel standard. - Monitors the daily cleaning schedule closely. - Ensure all facilities in room is functional and in good condition. - Prepare for VIP arrivals and ensure rooms...

  • Housekeeping Supervisor

    3 weeks ago

    Johor Bahru, Malaysia Thistle Hotel Johor Bahru Full time

    Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators. - Issues and keeps record of master keys. - Prepares and issues Room Status Report. - Distributes “Turndown” amenities. - Assigns duties and responsibilities to Room Attendants. - Collects report from...

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Malaysia Fives Hotel DNP Full time

    **RESPONSIBILITIES**: 1. Perform secondary duties as assigned by the Executive Housekeeper. 2. Report on adverse guest comment as and when required. 3. Establish a record of guests’ preferences; especially regular guests and long-term guests. 4. Ensure that interactions with guests are handled in a professional manner and adhere to Hotel’s policies...

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Johor, Malaysia Holiday Inn Johor Bahru City Centre Full time

    Job Summary:Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.Responsibilities: Lead, train and supervise Room Attendants at the hotel to...

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Johor, Malaysia Holiday Inn Johor Bahru City Centre Full time

    Job Summary:Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.Responsibilities: Lead, train and supervise Room Attendants at the hotel to...

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Malaysia Daiman 18 Golf Full time

    **Responsibilities** - Train housekeepers on cleaning and maintenance tasks - Oversee staff on a daily basis - Check rooms and common areas for cleanliness - Schedule shifts and arrange for replacements in cases of absence. - Establish and educate staff on cleanliness, tidiness and hygiene standards - Motivate team members and resolve any issues that occur...

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Johor, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    JOB DESCRIPTIONJOB TITLE :HOUSEKEEPING SUPERVISOR (PUBLIC AREA/ ROOM)REPORTS TO :ASST HOUSEKEEPER / XECUTIVE HOUSEKEEPERREQUIREMENTS Minimum SPM or equivalent 2 years experience working in the Housekeeping Department Computer literate Independent and selfmotivated with good communication, presentation and interpersonal skills Possess strong analytical,...