![Gratitude Inc.](https://media.trabajo.org/img/noimg.jpg)
Team Leader Bpo Operations
3 weeks ago
**Role**:Team Leader
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Mandarin Team Leader Team lead operation operation team leader OPERATIONS TEAM LEADER Team leader BPO Must be fluent in speaking both Mandarin and English mandarin + english speaker
- **Job Title : Team Leader (Mandarin & English)**
a. Language Requirements: Mandarin and English
b. Specialization: Customer Service background
c. Target Onboarding Date: ASAP
d. Salary Range: 5,500 - 6,500
e. Location: Georgetown, Penang
**Requirements**:
- Bachelor’s degree or equivalent diploma
- Minimum 2-3 years of people management experience as TL.
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality
monitoring and reporting development plan to stakeholders in an actionable format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders
on action plan execution.
- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience
**Responsibilities**:
- Provide mentorship, guidance, and career development to members of their team. Lead a
- high-performing team through an exciting transition to build problem solving, critical.
- thinking, analytical and technical capabilities which will enable the department to develop deeper, more
scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and
sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working
directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective
communication.
- Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these
goals.
- Managing the day-to-day activities of the team.
- Empowering team members with skills to improve their confidence, product knowledge, and
communication skills.
- Conducting quarterly performance reviews.
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