Team Lead

5 months ago


George Town, Malaysia Teleperformance Full time

Qualifications:
**Minimum requirements**:

- Fluency in English and Tagalog (mandatory);
- Fluency in a 2nd Language (mandarin preferable);
- Minimum 2 year of BPO supervisory / Team Lead experience.
- A Leader profile;
- Minimum Degree holder
- Computer Skills: Usage of MS Office, with focus on excellent Excel skills

**Management Skills**
- Achievement Oriented
- Analytical Ability
- Communication Skill
- Decision-Making

**Responsibilities**:
**Responsibilities**:

- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Contributing to the growth of the program through a successful team.
- Creating a pleasant working environment that inspires the virtual team.


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