Team Lead- Customer Service

5 months ago


George Town, Malaysia GrowthFn Sdn Bhd Full time

Position: Team lead
- Customer Service - Mandarin Speaker

Location: Georgetown, Penang

Salary Range: RM5,500 - RM6,500

Language: Mandarin,

Specialization: At least 1year Team Lead and Customer Service experience

Target Onboarding Date: ASAP

Type: Full-time

Shift: 24/7

**Responsibilities**:

- Provide mentorship, guidance, and career development to members of their team.
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Advocate for users within their market, partnering with global and cross functional teams to develop global solutions.

**Requirements**:

- Bachelor’s degree or equivalent diploma.
- Minimum 2 years of people management experience as TL in content moderation or ecommerce service handling.
- Excellent written and verbal communication skills in English and one local language.
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
- Significant experience in a complex fast paced environment.
- Passion for ensuring an excellent user experience.

Preferred Requirements
- Having high cultural awareness of political and social situations is a plus
- Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment).
- Experience in Microsoft Office Suite is preferred.

**Job Types**: Full-time, Permanent

Pay: RM5,500.00 - RM6,500.00 per month

Application Question(s):

- What nationality are you?
- Can you speak, write and read mandarin?
- How many years of experience in a BPO Company and mention the BPO Companies?
- Do you have at least 1 year experience as Team Lead TL in content moderation or ecommerce service handling.
- The role is urgent, how soon can you join (Notice Period)?
- The salary is fixed, not negotiable, the max salary is RM6500, are you okay with it?


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