Customer Service Team Lead 客服主管

5 months ago


George Town, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
- To guide new business & maintain a relationship with agents and Client.
- Responsible for the achievement of GP/Volume targets as agreed upon hiring.
- Responsible for managing team performance, building, and maintaining team relationship, assessing client specific needs, promoting, and selling the services and maintaining sales goals and objectives.
- Manage the telesales team.
- Keep a track of completion activities and provide market information.
- Provide Sales support, assist with reporting and analysis.

**Job Requirements**
- Bachelor’s degree preferred.
- Language proficiency in English, Malay, Cantonese & Mandarin is mandatory.
- Experience in handling a telesales team with proven track record in sales targets.
- Experience dealing with Customer and Clients in a business environment.
- Sales experience is required.
- Significant experience in a complex fast paced environment.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Excellent written and verbal communications.
- Passion for ensuring an excellent user experience.

**Salary**: RM3,000.00 - RM6,500.00 per month

Schedule:

- Rotational shift

**Language**:

- Mandarin (required)


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