Team Lead
1 week ago
Our client is looking for an experienced Team Lead to Provide mentorship, guidance, and career development to members of their team.
He is to lead a: high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these goals.
- Managing the day-to-day activities of the team.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
**Requirements**:
- Bachelor’s degree or equivalent diploma
- Minimum 2-3 years of people management experience as TL.
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders
on action plan execution.
- Significant experience in a complex fast paced environment.
- Passion for ensuring an excellent user experience.
Pay: RM2,807.59 - RM6,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- people management as a Team leader: 2 years (required)
- a complex fast paced environment: 2 years (required)
- Team Lead with a reputed BPO: 2 years (required)
**Language**:
- Japanese (required)
- English (required)
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