Manager, Supplier Support

3 weeks ago

George Town, Malaysia Assent Full time

Company Description

Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production. Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community.

We’re one of the fastest-growing technology companies - from $5 million to $50 million ARR in under five years As the global leader in supply chain data management, we provide transparency into the supply chains of some of the world's largest and most successful companies, including 75 percent of Fortune 500 companies. In our most recent funding round, we raised $350 Million USD in funding led by Vista Equity Partners. This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team.

**Job Description**:

- Manage the day-to-day operations of a Supplier Support team. This includes but is not limited to:

- Track and report on important business KPIs; looking at trends, analyzing the data, and providing insights on the team’s data
- Capacity planning; organize, prioritize, manage workload requirements and allocate resources to effectively accomplish the work
- Provide effective performance management through feedback, employee recognition, rewards, and progression plans for top talent
- Encourage innovation, and improve the efficiency of business processes and procedures to enhance quality, efficiency, and productivity
- Facilitate weekly team meetings and engage in bi-weekly 1:1s with team members as required;
- Be an escalation point for any supplier/client tickets, conduct in depth investigations for deeper levels of understanding after escalations from clients and suppliers;
- Create new work instructions and continuously update existing work instructions/processes
- Recruit, mentor and develop a high performing team that promotes a world-class supplier experience;
- Promote and maintain a congenial, productive, collaborative and service-oriented work culture in the Supplier Support team;
- Actively engage with all teams within Professional Services to address any cross-team training gaps, or provide further knowledge of Supplier Support processes;
- Facilitate the assessment of team’s knowledge, skill and ability for accomplishing tasks and projects;
- Create and provide training to the team/new members of the team, wherever there are training gaps;
- Establish, measure and report on the best tools, practices and processes for highly productive engagement with our customer’s suppliers;
- Keep up with regulatory updates to best support our clients’ suppliers;
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

**Qualifications**:
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,
- Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
- Bachelor's Degree/Higher diploma from recognized learning institution;
- 4+ years related work experience in a related role or industry;
- Mentorship skills, ability to successfully transfer knowledge and skills to developing team members;
- Passionate interest in supporting the development of others, and the ability to provide feedback and guidance;
- Computer proficiency using MS Office Suite and Google Applications, able to leverage functions and tools across the board to promote team cohesion and efficiency/productivity;
- Excellent interpersonal, negotiation and influencing skills, able to establish great cross-functional relationships in a collaborative environment with a diverse group of stakeholders; demonstrates a high level of professionalism
- You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
- You are naturally curious about technology or how things work;
- You are a critical thinker and can suggest, implement, and support efficient and effective operations;
- You are diligent and detail-oriented
- you pay high attention to detail and you double-check everything;
- You have grit
- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
- You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable;
Additional Information

At Assent, we are uniquely positioned to make meaningful, im

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