Supplier Support Associate

5 months ago

George Town, Malaysia Assent Full time

Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability - we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

**Hybrid Work Model**

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Join our Talent Community to stay in touch and learn more

**Job Description**:
The Supplier Support Associate is an entry level role that reports to the Manager, Supplier Support. The Supplier Support Associate forms part of the wider Supplier Support team and assists with obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

**Key Requirements and Responsibilities**
- Work directly with top tier suppliers to help them respond to their compliance requests;
- Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
- Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
- Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
- Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
- Validate and ensure Quality Assurance for compliance data provided by our suppliers;
- Act as a peer mentor to Supplier Support Agents as required;
- Keep up to date with new regulations and changes in Assent’s products to become an expert in your field;
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

**Qualifications**:
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,
- Excellent verbal and written communication skills, primarily in English and Japanese;
- Having studied or worked in Japan is a strong asset.
- An understanding of, and sensitivty to Japanese Business Culture.
- Approximately 1 year of related work experience, providing support to external customers in English or Japanese;
- You must currently reside in Malaysia and be eligible to work for any employer in the country;
Additional Information
**Life at Assent**

**Wellness**:We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

**Financial Benefits**: It’s not all about the money - well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

**Life at Assent**:There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

**Lifelong Learning**: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

**Find Your Balance with Us**:We get it - you need work and life to mesh in a way that feels right for you. That's why we're big on remote work and flexibility. But hey, if you're within 50 kms/31 miles of our main hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, we do ask that you pop into the office just once a week. And for our folks near the co-working spots in Nairobi and Toronto? A monthly visit is all we ask.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commi

  • Japanese Speaking Supplier Support Associate

    5 months ago

    George Town, Malaysia Assent Full time

    Company Description Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply...

  • Supplier Support Associate

    5 months ago

    George Town, Malaysia Assent Full time

    Company Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive...

  • Supplier Support Associate

    5 months ago

    George Town, Malaysia Assent Full time

    **Company Description** Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Supplier Support Associate

    5 months ago

    George Town, Malaysia Assent Full time

    Company Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive...

  • Supplier Support Associate

    5 months ago

    George Town, Malaysia Assent Full time

    Company Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive...

  • Supplier Intelligence Analyst

    5 months ago

    George Town, Malaysia Assent Full time

    Company Description Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply...

  • Supplier Master Organization, Analyst

    5 months ago

    George Town, Malaysia Western Digital Full time

    **Company Description** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our...

  • Research Associate

    5 months ago

    George Town, Malaysia Informa Tech Full time

    **Company Description** Do you want to make an impact?** Informa Tech sits at the heart of a thriving business technology community. And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that...

  • Research Associate

    5 months ago

    George Town, Malaysia Informa Tech Full time

    **Company Description** Do you want to make an impact?** Informa Tech sits at the heart of a thriving business technology community. And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that...

  • Research Associate

    5 months ago

    George Town, Malaysia Informa Tech Full time

    Company Description At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry. Our aim is to inspire the global technology community to build a better world by informing, educating, and...

  • Research Associate

    5 months ago

    George Town, Malaysia Informa Tech Full time

    **Company Description** At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry. Our aim is to inspire the global technology community to build a better world by informing, educating,...

  • Operations Associate

    5 months ago

    George Town, Malaysia ALV Management Sdn Bhd Full time

    **Responsibility for Support** - Highly engaging and resolve the guest's inquiries, complaint, and request promptly, and with courtesy. - Communicate with other departments to ensure the smooth and efficient operation. - Creation of Whatsapp Group Chat and sending of Check-in Details - Collecting necessary information from guest (Contact details and exact...

  • Associate, Business Support

    5 months ago

    George Town, Malaysia Great Eastern Malaysia Full time

    Associate, Business Support (GEGM Penang) TP **Discover the GREAT in your career.** As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative,...

  • Sales & Business Support Executive

    5 months ago

    George Town, Malaysia Pensolar Sdn Bhd Full time

    **Join Our Team as a Sales & Business Support Executive at Pensolar Sdn Bhd!** Are you a dynamic and driven individual looking to kickstart your career in sales and business support? Pensolar Sdn Bhd, a leading renewable energy service provider specializing in solar PV energy generation systems, is seeking a talented individual to join our team as a Sales &...

  • Retail Associate

    5 months ago

    George Town, Malaysia The Blue Mansion Full time

    Retail Associate **Responsibilities**: - Approach customers and sell products - Process customer payments and refunds - Maintain window displays and signage - Resolve customer enquiries and complaints - Ensure products are presentable and clean - Receive deliveries and conduct stock cheques - Be aware of shoplifting and payment or identity fraud -...

  • Sales Support Technician

    5 months ago

    George Town, Malaysia Dorkei Kualiti (M) Sdn Bhd Full time

    Job Description: Sales Support Technician Position Overview: - Dorkei Kualiti (M) Sdn Bhd, a leading supplier in the moulding industry for over 20 years, is seeking a Sales Support Technician to join our dynamic team. The Sales Support Technician will play a crucial role in providing technical support to our sales department and ensuring smooth operations...

  • Category Buyer

    5 months ago

    George Town, Malaysia XXX Malaysia Full time

    **Background**: Global Integrated Technology Solutions Company focusing on the Aerospace, Analytical, Automotive, Healthcare, Industrial, Industrial Automation, Life sciences and Semiconductor segments. Offering global integrated design, prototyping, NPI, manufacturing and supply chain solutions. **Industry**:Engineering **Location: George Town,...

  • Technical Support Director

    4 weeks ago

    George Town, Penang, Malaysia iMin Full time

    Main Duties and ResponsibilitiesAt iMin, we are seeking a highly skilled Technical Support Manager to lead our service network development and management efforts. The successful candidate will be responsible for:Service Network Development and ManagementDevelop and implement strategies to expand and improve our service network, ensuring strong relationships...

  • Mandarin Speaking Customer Support Associate

    5 months ago

    George Town, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time

    Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s - To ensure efficient problem and complaint resolution. - Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter. - Pro-active support to customers to prevent damage to...

  • Twg / Godiva - Supervisor Retail (Gurney Paragon)

    5 months ago

    George Town, Malaysia VALIRAM Full time

    For chocolate lover? Vibrant, fun and outspoken. Just like give more flavours in your life... **Company Description** "Created in 1926 in Brussels by Pierre Draps and further established by Pierre’s son Joseph Draps, GODIVA Chocolatier has became one of the most prestigious chocolate brands in the world. The recipes of the founder and unique chocolate...