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Customer Service Specialist

1 month ago

Shah Alam, Malaysia Lapasar.com Full time

**Company Description**

Lapasar is a Business to Business (B2B) wholesale platform serving over 3,000 SME's and corporations in Malaysia. We focus on FMCG goods distribution to thousands of retail clients throughout the country with our own warehousing, distribution, and financial services capabilities.

**Role Description**

**Key Responsibilities**:
1. Customer Feedback and Issue Resolution:

- Serve as the internal support for salespeople by collecting and addressing customer feedback related to deliveries, product damages, and other concerns.
- Provide timely solutions and feedback to salespeople with clear timelines for resolution.

2. Logistics Coordination:

- Ensure all truck drivers are delivering goods on time and address any on-site issues that may arise. **Optimize daily delivery schedules to ensure maximum efficiency and timely deliveries.**:

- Assist the transport team with failed delivery attempts and work to convince customers to ensure successful delivery.

3. Sales Support:

- Assist the sales team in solving internal credit limit issues for customers.
- Resolve internal delivery issues to support the sales team in meeting customer expectations.

4. Interdepartmental Coordination:

- Act as the bridge between Sales and all other departments such as inventory, operations, logistics, and finance.
- Facilitate effective communication and collaboration among departments to ensure smooth operations and address any cross-functional issues.

5. Customer Satisfaction:

- Conduct customer satisfaction surveys to gather insights and improve service quality.
- Implement strategies to enhance customer satisfaction and loyalty.

**Qualifications**:

- Proven experience in sales support, logistics, or a related field.
- Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in using logistics and CRM software.
- Ability to work collaboratively with different teams and manage cross-functional tasks.

Additional Skills:

- Strong organizational and time management skills.
- Attention to detail and a proactive approach to addressing issues.
- Ability to analyze data and generate reports to inform decision-making.

**Join our team as a Customer Service Specialist and play a crucial role in ensuring our customers receive top-notch service and timely deliveries, while supporting our sales team in achieving their goals and fostering effective interdepartmental collaboration.**

Working days & hours: 9.45am - 6.00pm (Monday - Saturday)

Insurance coverage: Provided, incl. in-patient medical cards and clinic visit allowances

**Salary**: RM4,000-RM5,000

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Application Question(s):

- Salary Expectation: What is your monthly expected salary for this position?
- Working days & hours: This position's working hours are from Monday to Saturday (6-day-week), 9:45am to 6pm. Are you able to commit to that?

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