Managing Consultant, Specialized Product Delivery
4 weeks ago
Mastercard Transpay Kuala Lumpur, MalaysiaPosted 21 hours ago Permanent Competitive
**Our Purpose**
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.**Job Title**
Managing Consultant, Specialized Product Delivery
- All About the Role
- Make an Impact as a Managing Consultant, Specialized Product Delivery (SPD), Advisors Client Services
- Advisors Specialized Product Delivery is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
- Project management and delivery of new and complex products/platforms and services to market smoothly and efficiently
Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan- Acts as the knowledge expert on new and complex products and the most effect means of delivery
- Development of delivery resources that articulate all assets and functions to be coordinated
- Strengthening client's internal skills, knowledge and experience in critical areas
As a Managing Consultant, Specialized Product Delivery you will be responsible for the successful delivery and implementation of a comprehensive SaaS platform analytics solution that enables the ingestion & syndication of data to drive value for our clients.
- In this role, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our clients. You will develop a deep understanding of product features / functionality and how these can be utilized to drive value for our clients
- Your Responsibilities- Leads assigned delivery projects to ensure contractual objectives, delivery on-time and revenue goals are met
- Acts as central point of contact for customers and/or Mastercard customer representatives
- Conduct platform demonstration and training sessions
- Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions
- Assist clients with platform customization
- Assist clients with developing dashboards and performing analyses
- Demonstrate a clear understanding of customer needs and impact of SaaS on the clients business
- Expertise in transforming data into insights and visualization, with an ability to deliver and support decision makers using the insights
- Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
- Support troubleshooting of problems and issues; recommend processes to improve platform adoption and usage
- Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan
- Leverage FI industry expertise to identify and recommend use cases to generate concise insights for solving key client business issues
- Represent the voice of the customer and influence the product development roadmap
All About You- Experience in delivery of high value strategic, enterprise and or market level initiatives across the financial services sector, including examples of adapting program scope / deliverables to increase or maintain program value
- Able to evidence extensive practical knowledge of the successful delivery of strategic roadmap, PMO, business analysis, service improvement and transformational change methods, frameworks, tools and processes
- Leverages deep knowledge of all the Mastercard Data & Services capabilities and how they fit together to create customized & relevant solutions for clients
- Excellent interpersonal skills, and experience of building effective internal and external relationships with proven ability to work with both business and technology stakeholder; strong writer, presenter and speaker, comfortable and effective in C-level meetings. Credible & persuasive able to deliver difficult messages with sensitivity
- Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
- Enthusiastic and authentic leader with the ability to inspire others and create a collaborative culture of teamwork, accountability,
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