Customer Support Executive

2 weeks ago


Kuala Lumpur, Malaysia MyGlit Full time

**Role**:Any Other

**Timings**:Flexible (Permanent)

**Industry**:BPO / ITES

**Process**:Voice

**Functional Area**:Any Other

**Work Mode**:Work from office

Key Skills: Japanese language Customer Management Japenese Customer service advisor

Flexible for 24/7.

Salary range RM7,000-9,000.

Key Responsibilities:

- Driving Key Performance Metrics for the assigned Business Entities (Region / Site / Language Groups)
- Ensure Visibility by providing meaningful insights to stake holders in a timely and consistent manner.
- Highlight Risks / Raise Alerts on any delays / derailments experienced while driving business results.
- Ensure Adherence to WFM Processes
- Identify and drive process improvements that have a positive impact on Business Results, Client and Employee Experience.
- Collaborate with colleagues & client - within WFM and Operations to drive Business Outcomes
- Understanding of WFM

Desired Skills:

- Good Excel and Power point Skills
- Strong ownership and can-do attitude, dealing with ambiguity
- Knowledge of WFM Tools will be an added advantage.
- Sound knowledge of WFM, Real time monitoring and Scheduling (Optional for Ops TL)
- Knowledge of Ops metrics and revenue improvisation
- Output focused



  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Executive Ops & Customer Support - Journify **Reports To**: - Manager Operations & Customer Support **Role Purpose**: - Responsible to assist Senior Executive of JCS to do investigation, analysis, data management and reporting. Expected to provide excellent customer service & experience by delivering accurate and timely response to...

  • Operations Executive

    4 weeks ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...


  • Kuala Lumpur, Malaysia Cxl executive Full time

    **Job Details**: - Working Days : 5 days / 2 off days - Working hours : 24 hours rotational shift (3 shifts) - Location : Jalan Pantai Baharu, Kuala Lumpur - Salary : Min RM 2000 + OT + Shift Allowance & Phone Allowance - Contract : 12 months (renewable) - Monitor, Execute and Implement first level support for the network and service restoration through...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Manager Operations & Customer Support **Role Purpose**: - Responsible to assist Senior Executive of JCS to do investigation, analysis, data management and reporting. Expected to provide excellent customer service & experience by delivering accurate and timely response to feedback request/escalated cases. Where possible to proactively...


  • Kuala Lumpur, Malaysia Link4 Full time

    Do you want a meaningful role with a company that is making a real difference to every business? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing teamhelp us revolutionise an industry. **About the Role** We are currently looking for a Customer Support...


  • Kuala Lumpur, Malaysia TG Holding Full time

    **Customer Support Representative** **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and issue resolution. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Collaborate with other teams to resolve customer issues promptly. - Keep accurate records of customer interactions and...


  • Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

    **Responsibilities** - Execute day-to-day operational tasks outlined by Manager, & follow up on the tasks assigned in timely and accurate manner; - Ensure the tasks/assignments are work within the company’s SOP, guidelines, Policies and Matrix framework; - Liaise and work closely with various stakeholders to ensure smooth operational process; - Respond in...


  • Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

    Min 0-1 years of experience in Customer support Fresh graduates can apply!!! **Job Type**: Contract **Salary**: RM2,800.00 - RM3,200.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday


  • Kuala Lumpur, Malaysia NEXUS FINTRADE LIMITED Full time

    **Job Description: Business and Customer Support Personal Assistant & Secretary** Position Overview: We are seeking a proactive, organized, and versatile individual to join our team as a Personal Assistant & Secretary, with a primary focus on business and customer support. In this role, you will be responsible for providing comprehensive assistance to the...


  • Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

    **Responsibilities**: - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); - Attending to walk-in customers and phone inquiries and complaints in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per...


  • Kuala Lumpur, Malaysia MPS Full time

    Preferred Mandarin Speaker Fully Work from Home Customer Service jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide...


  • Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional services contracts by...


  • Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **Position **:Customer Service Executive **Location **:Jalan Chan Sow Lin **Salary**: RM2,300 + Shift Allowance + Parking Allowance + KPI Allowance **Working Hours**: Monday - Sunday / 24hours rotational / 2 days off **Contract**: 12 months (Renewable based performance) **Intake**: Immediate hiring - July2023 - Monitor and respond to the alarm signals within...

  • P2p Specialist

    4 weeks ago


    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Executive, Customer Experience & Operations **Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize business processes, and execute business to ensure the...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us **Job Description**:- Provide service solutions to client and to solicit client’s feedback on product/system requirements/issues during visits /dialogues (calls) to the respective internal stakeholder and Corporate Internet Banking customers.- Support transformation initiatives...


  • Kuala Lumpur, Malaysia Bitsmedia Pte Ltd Full time

    Kuala Lumpur **OVERVIEW**: **About the company** An opportunity to work at one of the biggest app publishers in South-East Asia (150 million downloads, over 20 million Monthly Active Users). Established in Singapore in 2009, Bitsmedia develops and publishes Muslim Pro, the world leading Muslim mobile app. Headquartered in Singapore, we also have a...


  • Kuala Lumpur, Malaysia Allianz Malaysia Full time

    46271 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary **Job Purpose** This position extends support to our agency force in relation to their customers’ inquiries and feedback on policy related alterations and communication. **Key Responsibilities** - Attending to inquiries, feedback and complaints...


  • Kuala Lumpur, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    **Responsibilities**: - Resolve customer's general inquiries on company's services & products - Work in a team to achieve KPI and SLA **Requirements**: - Minimum **SPM**: - At least **6 months** of work experience in **customer service** industry - Good English communication skills (speak, read & write) **Salary**: RM2,400.00 - RM3,200.00 per...