Guest Service Manager

21 hours ago


Petaling Jaya, Malaysia Puncak Rsg Sdn Bhd Full time

Maintain a high level of guest satisfaction by overseeing the whole front office activities
- Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
- Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies
- Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
- Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term

PLEASE FILL IN THE FORM BELOW:
**Salary**: RM1,102.10 - RM4,235.95 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus



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