Manager - Personal Financial Services Credit

4 days ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

**Job Description**:
Job Purpose Summary:

- Ensure Fraud risks are adequately identified, assessed, monitored and controlled in conjunction with the Business and other control functions
- Cultivate Compliance culture in Fraud Unit, placing high priority on effective risk management and adherence to internal Compliance controls, including standards of conduct, integrity, and ethical behavior for staff at all levels
- Ensure investigations are conducted and completed timely.
- Implement corrective action plans against weaknesses (identified from any source/channels including internal audits, risk control and self-assessments), with a time frame for resolution

Key Responsibilities and Accountabilities:

- Principally to review and investigate incoming disputes on PFS products and support investigation functions on the rest of the products and channels.
- Conduct interviews/interrogation with DSA, PFC and customers pertaining fraud issues.
- Established effective/ valuable relationship with other financial institution, law enforcement agencies and government sectors to combat fraud effectively.
- Conduct regular Fraud trainings for bank staff
- Ensure all compliance-related programs for the department are adhered to and carried out timely and effectively.
- To constantly keep abreast of the changing fraud landscape and new threats presented by emerging technologies.

Jobholder Requirements:

Required skill(s): MS Excel, MS Office, MS Word.
- At least 5 year(s) of working experience in the related field is required for this position.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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