Medior IT Service Manager, Hybrid

1 week ago

Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

About the Role

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
- Are you motivated by the challenge of spearheading a transformative journey in IT Service Management, establishing IT Service management foundations?
- Are you ready to be a catalyst for change, shaping the future to become a service-oriented organization?
- Do you enjoy fostering alignment among a diverse set of global stakeholders?

Join the Technology Platform team at Swift, to contribute to driving operational excellence and resilience, while building a future-fit platform for the global financial industry.

Our company progresses on making international transactions faster, smarter and better, in a constantly changing world and a competitive marketplace. New client value offerings (eg. innovation in the cross-border payments landscape), new technologies are embedded in our solutions, while our technology infrastructure and capabilities undergo transformation.

Relentless focus on the reliability and resiliency of our services and platform, is of key to sustaining our community’s trust in Swift. Swift has a solid track record in terms of operational excellence (availability, reliability, security, data confidentiality, integrity ) as well as in performing strongly under exceptional circumstances, thanks to thorough issue prevention, extensive problem management capabilities, including deep expertise, a large tooling set, proven processes, and stakeholder communication.

What to expect

In this role you will:
- Implement transformative IT service management strategies and frameworks that align with the company's objectives, laying the foundation for a robust program.- Aide in transitioning our organization to be more service oriented, leading this change from the inception to a BAU state.- Support continuous improvement in IT service processes, utilizing industry best practices, while fostering an inclusive and equitable work environment.- Partner with the senior-level stakeholders to define key performance indicators (KPIs) that reflect our commitment to diversity and inclusion while measuring the effectiveness of IT services.- Supporting the development and adoption to ITIL best practices for service management throughout the organization.- Identifying and mitigating risks to ensure the security and reliability of our services.

What will make you successful?

We are seeking professionals with:
- 5+ years of relevant experience in IT service management.- Exceptional interpersonal and communication abilities to engage effectively with diverse senior stakeholders (both technical and non-technical).- Solid understanding of IT service management principles, ITIL framework, and industry standards.- Analytical and problem-solving skills to identify and resolve service issues.- Experience working in an Agile environment. Familiarity with JIRA and Confluence is advantageous.- You are a team player and not afraid to roll up your sleeves to support this transformation.- High level of autonomy and self-motivation.

Preferred qualifications:
- Industry-recognized certifications such as ITIL is a plus.

What we offer- We put you in control of your career-
- We give you a competitive package-
- We help you perform at your best-
- We help you make a difference-
- We give you the freedom to be yourselfWe give you the freedom to be yourself. We are creating an environment of unique individuals—like you—with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.

For more info on the role, you may reach to the
- Recruiter for this role,- Sobasri Sinaiah
- Apac Senior Talent Acquisition Specialist- Hiring Manager for this role,- Brent Kohlenberg
- Head of Operational Excellence TransformationWhat we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom

  • Medior Fullstack PHP Developer

    3 weeks ago

    Kuala Lumpur, Malaysia HiTower IT Full time

    **Medior Fullstack PHP Developer** **Are you up for a challenge and do you enjoy working for an international organization? Then we are looking for you!** **#our company** Hitower IT is part of a big Dutch concern. They provide payments for thousands of employees in the Netherlands. Hitower IT is growing tremendously and therefore we are going to expand to...

  • Medior Fullstack PHP Developer

    6 days ago

    Kuala Lumpur, Malaysia HiTower IT Full time

    **Medior Fullstack PHP Developer** **Are you up for a challenge and do you enjoy working for an international organization? Then we are looking for you!** **#our company** Hitower IT is part of a big Dutch concern. They provide payments for thousands of employees in the Netherlands. Hitower IT is growing tremendously and therefore we are going to expand to...

  • Medior Fullstack PHP Developer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HiTower IT Full time

    Medior Fullstack PHP DeveloperAre you up for a challenge and do you enjoy working for an international organization? Then we are looking for you#our companyHitower IT is part of a big Dutch concern. They provide payments for thousands of employees in theNetherlands. Hitower IT is growing tremendously and therefore we are going to expand to KualaLumpur. We...

  • Medior IT Service Manager, Hybrid

    1 week ago

    Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the Role We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique...

  • Medior IT Service Manager, Hybrid

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.We're unique too. We were...

  • Medior Front End Developer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HiTower IT Full time

    Front End Developer )Are you up for a challenge and do you enjoy working for an international organization? Then we are looking for you#our companyHitower IT is part of a big Dutch concern. They provide payments for thousands of employees in the Netherlands. Hitower IT is growing tremendously and therefore we are going to expand to Kuala Lumpur. We are one...

  • Medior Front End Developer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HiTower IT Full time

    Front End Developer )Are you up for a challenge and do you enjoy working for an international organization? Then we are looking for you#our companyHitower IT is part of a big Dutch concern. They provide payments for thousands of employees in the Netherlands. Hitower IT is growing tremendously and therefore we are going to expand to Kuala Lumpur. We are one...

  • Medior Front End Developer

    3 weeks ago

    Kuala Lumpur, Malaysia HiTower IT Full time

    **Front End Developer (Vue.js)** **Are you up for a challenge and do you enjoy working for an international organization? Then we are looking for you!** **#our company** Hitower IT is part of a big Dutch concern. They provide payments for thousands of employees in the Netherlands. Hitower IT is growing tremendously and therefore we are going to expand to...

  • Medior Front End Developer

    6 days ago

    Kuala Lumpur, Malaysia HiTower IT Full time

    **Front End Developer (Vue.js)** **Are you up for a challenge and do you enjoy working for an international organization? Then we are looking for you!** **#our company** Hitower IT is part of a big Dutch concern. They provide payments for thousands of employees in the Netherlands. Hitower IT is growing tremendously and therefore we are going to expand to...

  • Thai Customer Service

    2 months ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    **Open to Thai or Malaysian who can speak, read and write Thai.** Location: Kuala Lumpur (WFH & hybrid arrangement) **Salary**: RM5000-8000 (based on current basic salary) 24/7 rotation shift Monday-Sunday **Duties and Responsibilities**: - Promote available products and services to clients - Handle client inquiries appropriately and ensuring that high...

  • Customer Service Executive

    3 weeks ago

    Kuala Lumpur, Malaysia StemLife Berhad Full time

    **Job Highlights** - Work-life balance & hybrid working arrangement - Healthcare benefits & employee activities - Coaching and training will be provided - Plan and provide an excellent customer experience for all interactions. - Knowing our products inside and out to provide support to enquiries on promotions, products, and services through various...

  • Client Success Manager

    2 weeks ago

    Kuala Lumpur, Malaysia JP Caliber Full time

    Client Success Manager (Hybrid) - Own overall relationship with a portfolio of clients, which includes managing on - boarding, implementation, client retention, up-sell and cross-sell, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client -...

  • Manager, Enterprise Technology Services

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Corporate Shared Service Centre Full time

    About DKSHDKSH's purpose is to enrich people's lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.Delivering life-saving drugs to hospitals, bringing high-quality...

  • Customer Service Manager

    2 weeks ago

    Kuala Lumpur, Malaysia JP Associates Full time

    Location: KL Area (Hybrid Working Arrangement) Department: Customer Service Reports to: HQ in Singapore **Job Summary**: We are seeking two experienced Customer Service Managers with a background in contact center and team management, particularly within the insurance industry. You will oversee customer service operations, ensure customer satisfaction,...

  • Onboarding Manager

    3 days ago

    Kuala Lumpur, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

  • Manager, Enterprise Technology Services

    2 weeks ago

    Kuala Lumpur, Malaysia DKSH Corporate Shared Service Centre Full time

    About DKSH DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing high-quality...

  • Customer Service

    5 days ago

    Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Become a product expert that help customers for best solution. - Delivery High End customer service to clients - Should be active on Social media so could understand the customer’s concern. **Requirements**: - Basic understanding of PC & mobile device troubleshooting - 1 to 2 years of experience in customer service with 1 year in a Tech support process...

  • (Hybrid) Customer Service Japanese Speaker

    4 days ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Benefits: - Hybrid work model - 17 days of annual leave (AL) during 1st year, 19 AL days after 1st year, 21 AL days after 2 years **Job Description**: - Drives and motivates team performance by building rapport and developing team members to ensure growth - Handles escalations including urgent, complex and sensitive cases from the team - Guides and...

  • Customer Service

    3 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Customer Relations Specialist - Korean Location: Jalan Tun Razak (Hybrid) Working hours: 6 AM - 3 PM / 5 AM Working days: Monday to Sunday (5 working days, 2 off days) **Salary**: up to RM8,000 Start date: 17 June 2024 **Responsibilities**: - Evaluate and resolve product and medical complaints - Monitor feedback using the complaint handling...

  • Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Become a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....