Medior IT Service Manager, Hybrid

7 months ago

Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

About the Role

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
- Are you motivated by the challenge of spearheading a transformative journey in IT Service Management, establishing IT Service management foundations?
- Are you ready to be a catalyst for change, shaping the future to become a service-oriented organization?
- Do you enjoy fostering alignment among a diverse set of global stakeholders?

Join the Technology Platform team at Swift, to contribute to driving operational excellence and resilience, while building a future-fit platform for the global financial industry.

Our company progresses on making international transactions faster, smarter and better, in a constantly changing world and a competitive marketplace. New client value offerings (eg. innovation in the cross-border payments landscape), new technologies are embedded in our solutions, while our technology infrastructure and capabilities undergo transformation.

Relentless focus on the reliability and resiliency of our services and platform, is of key to sustaining our community’s trust in Swift. Swift has a solid track record in terms of operational excellence (availability, reliability, security, data confidentiality, integrity ) as well as in performing strongly under exceptional circumstances, thanks to thorough issue prevention, extensive problem management capabilities, including deep expertise, a large tooling set, proven processes, and stakeholder communication.

What to expect

In this role you will:

- Implement transformative IT service management strategies and frameworks that align with the company's objectives, laying the foundation for a robust program.
- Aide in transitioning our organization to be more service oriented, leading this change from the inception to a BAU state.
- Support continuous improvement in IT service processes, utilizing industry best practices, while fostering an inclusive and equitable work environment.
- Partner with the senior-level stakeholders to define key performance indicators (KPIs) that reflect our commitment to diversity and inclusion while measuring the effectiveness of IT services.
- Supporting the development and adoption to ITIL best practices for service management throughout the organization.
- Identifying and mitigating risks to ensure the security and reliability of our services.

What will make you successful?

We are seeking professionals with:

- 5+ years of relevant experience in IT service management.
- Exceptional interpersonal and communication abilities to engage effectively with diverse senior stakeholders (both technical and non-technical).
- Solid understanding of IT service management principles, ITIL framework, and industry standards.
- Analytical and problem-solving skills to identify and resolve service issues.
- Experience working in an Agile environment. Familiarity with JIRA and Confluence is advantageous.
- You are a team player and not afraid to roll up your sleeves to support this transformation.
- High level of autonomy and self-motivation.

Preferred qualifications:

- Industry-recognized certifications such as ITIL is a plus.

What we offer- We put you in control of your career- We give you a competitive package- We help you perform at your best- We help you make a difference- We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals—like you—with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.

For more info on the role, you may reach to the
- Recruiter for this role,- Sobasri Sinaiah
- Apac Senior Talent Acquisition Specialist- Hiring Manager for this role,- Brent Kohlenberg
- Head of Operational Excellence TransformationWhat we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the

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