(Hybrid) Customer Service Japanese Speaker

6 days ago


Kuala Lumpur, Malaysia Language Talent Solutions Full time

Benefits:

- Hybrid work model
- 17 days of annual leave (AL) during 1st year, 19 AL days after 1st year, 21 AL days after 2 years

**Job Description**:

- Drives and motivates team performance by building rapport and developing team members to ensure growth
- Handles escalations including urgent, complex and sensitive cases from the team
- Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback
- Works closely with the Workforce Management team to determine anticipated work volume and optimise work distribution
- Communicates and coordinates with various departments to provide relevant feedback
- Identifies gaps and inefficiencies in targets, team performance and/or existing processes and procedures to increase the quality of customer experience
- Prepares and presents reports for management updates and data-driven decision making
- Contribute to the development of processes, procedures and guidelines to improve the quality of work
- Completes additional tasks and projects as assigned

**Job Type**: Permanent

**Salary**: RM8,000.00 - RM13,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Rotational shift


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