Customer Experience Officer

2 weeks ago

Kuala Lumpur, Malaysia Comfort Works Full time

Comfort Works is looking for an enthusiastic and dedicated customer experience specialist to enhance our French customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.

**What you’ll be doing**:

- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.
**We LOVE to work with these qualities (and we promise that you’ll meet like-minded souls here)**:

- Fluent in French and in English (C1, C2 levels)
- A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
- At least 2 years' experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, as well as CX and CRM software.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
**How Comfort Works differ from the rest**:

- A full-time role without night shift, with the flexibility to work from home a couple of days a week
- A supportive and collaborative team to work with on achieving shared goals
- A global audience while working alongside international teammates from Japan, Germany, Poland, Argentina, Australia, etc.
- Opportunities to grow not just in this role, but inside the business along with constant cross-department collaboration that you can learn from UI/UX, product development, digital marketing, international relationship management, and more
- A leadership team who makes it their duty to serve their team while giving you the space and ability to create your own path inside the business
- Comfort Work’s mission to rejuvenate the world’s tired homes (we are ridiculously determined to save people from ugly living spaces)
- 5-star reviews on Google, Houzz, Reviews.io, and Trustpilot (your job to upkeep this)
**Within Customer Experience you will be exposed to these paths (and possibly grow into after 2 years)**:

- Digital Marketing
- Growth Marketing
- Product Management
- Customer Experience Lead

**About Comfort Works**:
Comfort Works aims to breathe new life into all of the world’s living space; we do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. Tens of thousands of customers around the globe use our slipcovers to amplify their delight towards their homes. It’s our mission not to just refresh their living space, but to make them fall back in love with it. If this mission speaks to you, join our team today.

  • Customer Experience Officer

    4 weeks ago

    Kuala Lumpur, Malaysia Comfort Works Full time

    **The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities**: **Tracking Customer...

  • Customer Experience Officer

    3 hours ago

    Kuala Lumpur, Malaysia Comfort Works Full time

    **The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities**: **Tracking Customer...

  • Customer Experience Officer

    2 weeks ago

    Kuala Lumpur, Malaysia Comfort Works Full time

    Comfort Works is looking for an enthusiastic and dedicated customer experience specialist to enhance our French customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. To ensure success as a customer experience specialist, you should exhibit in-depth...

  • Customer Experience Officer

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Anchanto Full time

    Key Responsibilities:As the Chief Customer Officer – APAC, you will be responsible for the following key responsibilities:Regional Commercial Leadership: Drive quota targets primarily through upsells and cross-sells to existing customers.Accountability: Accountability for Year-over-Year topline growth for the assigned portfolio of existing Regional...

  • Customer Experience Officer

    2 weeks ago

    Kuala Lumpur, Malaysia Comfort Works Full time

    Comfort Works is looking for an enthusiastic and dedicated customer experience specialist to enhance our Spanish customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. To ensure success as a customer experience specialist, you should exhibit in-depth...

  • (French) Customer Experience Officer

    1 week ago

    Kuala Lumpur, Malaysia Comfort Works Full time

    Comfort Works is looking for an enthusiastic and dedicated customer experience specialist to enhance our French customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. To ensure success as a customer experience specialist, you should exhibit in-depth...

  • (Spanish) Customer Experience Officer

    1 week ago

    Kuala Lumpur, Malaysia Comfort Works Full time

    Comfort Works is looking for an enthusiastic and dedicated customer experience specialist to enhance our Spanish customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. To ensure success as a customer experience specialist, you should exhibit in-depth...

  • Customer Experience Analyst

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full time

    Location:Kuala Lumpur, MYCustomer Experience Analyst - ARO Customer CareLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...

  • Customer Experience Associate

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Experian Asia Pacific Full time

    Career OpportunityWe are seeking a skilled Customer Service Executive to join our team at Experian Asia Pacific. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring high levels of customer satisfaction.Key ResponsibilitiesProvide timely and accurate delivery of daily customer...

  • Guest Experience Officer

    23 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    We are looking for a Guest Experience Officer to join our team at Grand Hyatt Kuala Lumpur. As a key member of the Restaurant Reservations Centre (RRC), you will be responsible for providing exceptional service to our guests.Job SummaryYou will contribute to the smooth operation of the RRC by providing timely and accurate information to guests. You will also...

  • Customer Experience Lead

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Comfort Works Full time

    The role:Comfort Works is looking for a passionate and experienced Customer Experience Manager to lead and elevate the customer journey across all touchpoints. You will oversee the customer service team, develop and execute customer experience strategies, and ensure high-quality service delivery that aligns with Comfort Works' values and goals.Key...

  • Executive, Customer Experience

    2 weeks ago

    Kuala Lumpur, Malaysia Tune Insurance Malaysia Berhad Full time

    **Responsibilities**: **Job Description**: - Ensure customer enquiries/ requests in relation to products, claims, services etc are attended to and resolved within the set turnaround time - Complaint Management including escalation of case to Manager, respective stakeholders, fact-findings and providing appropriate solution within the set timeframe and...

  • Customer Experience Executive

    2 weeks ago

    Kuala Lumpur, Malaysia LiveIn Sdn Bhd Full time

    **Duties and responsibilities**: As a Customer Experience Executive, you will play a key role in providing exceptional service and ensuring a positive living experience for our tenants. You will be responsible for understanding and addressing the unique needs of co-living tenants, managing their concerns, and enhancing their overall satisfaction. This role...

  • Manager of Customer Experience

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Worldline Full time

    At Worldline, we're revolutionizing the way the world pays and gets paid. Our innovative solutions power the growth of millions of businesses worldwide.The OpportunityWe're seeking a highly skilled Customer Service Manager to join our team in Malaysia, working under the guidance of our Senior Customer Service Manager. This role involves delivering...

  • Customer Experience Manager

    19 minutes ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    Job DescriptionThe ideal candidate will have a strong background in customer experience management and team leadership, with a proven track record of delivering business improvements through innovative solutions.This role involves identifying areas for improvement in customer journeys, developing plans, and managing deliverables to align with the company's...

  • Lead - Customer Experience

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Sutherland is seeking an organized and goal-oriented person to join us as a Lead - Customer Experience. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionSutherland is seeking an attentive and...

  • Lead - Customer Experience

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full time

    Company Description:Sutherland is seeking an organized and goal-oriented person to join us as a Lead - Customer Experience. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description:Sutherland is seeking...

  • Lead - Customer Experience

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Company DescriptionSutherland is seeking an organized and goal-oriented person to join us as a Lead - Customer Experience. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionSutherland is seeking an...

  • Customer Experience Support

    2 weeks ago

    Kuala Lumpur, Malaysia MSP HITECT (M) SDN BHD Full time

    **JOB DESCRIPTION** **(Duties and Responsibilities / Key Result Areas)**: Perform ticketing logging and escalations to the correct person in charge. **Perform ticket(s) monitoring and follow up on any pending issues.** Perform any defined daily checklist/tasks being assigned. **Conducting training to users/suppliers from time to time.** To carry out...

  • Customer Success Officer

    3 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Customer Success Officer Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...