![Happy Dental Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Relations
2 weeks ago
Report to work follow by schedule of work prepared by management 2 shift (8.30a.m
- 4.30p.m) & ( 1.00p.m - 9.00p.m ) Off day one day.
- Morning booster sharp 8.40 am continue daily job function full with efficiency.
- Submit list to do done before start daily job and end of working hours need to share in telegram.
- Customer service representative person who responsibility attend patient enquiry via social media, call and etc
- To reply the customers' enquiries, you must have knowledge of all products (training provided)
- Must understand the patient needs and to set their appointment as fast as can
- All the appointments must key in into DA system and monitor.
- Explain all tthe fees charged according to the service given by our doctors.
- Always monitor Doctors appointment and update in Whatsapp group.
- End of the day, you must check the appointment with Customer Service before leave the office.
- Update status WhatsApp handphone clinic 014 / 013 /019
- Respond all inquiries in FB & Social media customer
- Reply to the social media such as Facebook/ Instagram/Telegram/Whatsapp/ Messenger need to answer with fast and effective.
- Set appointment of patient bridge/crown/denture
- Daily report for cancel appointment
- Remind patient for braces treatment to consult doctor every month and make a payment.
- Follow up patients after completed their consultation and service
- Wish birthday patient / Whatsapp blasting with promo and bonding
- Coding new number 014 / 013/019
- Reports of register new patients everyday
- Reports if actual serviced patient everyday
**Salary**: RM1,500.00 per month
Ability to commute/relocate:
- Tampoi: Reliably commute or planning to relocate before starting work (required)
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