Customer Relation Executive

2 weeks ago


Tampoi, Johor, Malaysia Happy Dental Sdn Bhd Full time
Customer service representative person who responsibility attend patient enquiry via social media, call and etc

  • To reply the customers' enquiries, you must have knowledge of all products (training provided)
  • Must understand the patient needs and to set their appointment as fast as can
  • All the appointments must key in into DA system and monitor.
  • Explain all tthe fees charged according to the service given by our doctors.
  • Always monitor Doctors appointment and update in Whatsapp group.
  • End of the day, you must check the appointment with Customer Service before leave the office.
  • Update status WhatsApp handphone clinic 014 / 013 /01
  • Respond all inquiries in FB & Social media customer
  • Reply to the social media such as Facebook/ Instagram/Telegram/Whatsapp/ Messenger need to answer with fast and effective.
  • Set appointment of patient bridge/crown/denture
  • Daily report for cancel appointment
  • Remind patient for braces treatment to consult doctor every month and make a payment.
  • Follow up patients after completed their consultation and service
  • Wish birthday patient / Whatsapp blasting with promo and bonding
  • Coding new number 014 / 013/01
  • Reports of register new patients everyday
  • Reports if actual serviced patient everyday

Salary:
RM1, RM1,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Supplemental pay types:

  • Attendance bonus
  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Tampoi: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 01/12/2024

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