![Happy Dental Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Relation Executive
3 weeks ago
Customer service representative person who responsibility attend patient enquiry via social media, call and etc
- To reply the customers' enquiries, you must have knowledge of all products (training provided)
- Must understand the patient needs and to set their appointment as fast as can
- All the appointments must key in into DA system and monitor.
- Explain all tthe fees charged according to the service given by our doctors.
- Always monitor Doctors appointment and update in Whatsapp group.
- End of the day, you must check the appointment with Customer Service before leave the office.
- Update status WhatsApp handphone clinic 014 / 013 /019
- Respond all inquiries in FB & Social media customer
- Reply to the social media such as Facebook/ Instagram/Telegram/Whatsapp/ Messenger need to answer with fast and effective.
- Set appointment of patient bridge/crown/denture
- Daily report for cancel appointment
- Remind patient for braces treatment to consult doctor every month and make a payment.
- Follow up patients after completed their consultation and service
- Wish birthday patient / Whatsapp blasting with promo and bonding
- Coding new number 014 / 013/019
- Reports of register new patients everyday
- Reports if actual serviced patient everyday
**Salary**: RM1,500.00 - RM1,800.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Tampoi: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 01/12/2024
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