Customer Service

6 months ago


Kota Bharu, Malaysia Najeehah International Sdn. Bhd. Full time

**Tanggungjawab**
- Bertanggungjawab menguruskan panggilan masuk dan pertanyaan perkhidmatan pelanggan.
- Mengenalpasti dan menilai keperluan pelanggan untuk mencapai kepuasan pelanggan.
- Mengendalikan aduan pelanggan, menyediakan penyelesaian dan alternatif yang sesuai dalam had masa; follow-up untuk memastikan penyelesaian.
- Mengesyorkan produk atau perkhidmatan yang pelanggan dan menganalisis keperluan pelanggan.
- Menguruskan urusan jual beli di platform media social
- Menyokong pihak atasan bagi pembangunan jabatan.
- Membuat sesi LIVE bersama pasukan
- Mencipta dan menghasilkan kandungan yang menarik di media social.
- Menyampaikan kandungan secara profesional dan menghiburkan semasa berdepan dengan pelanggan

**Kelayakan**
- Mempunyai perwatakan yg menarik, ceria dan mesra
- Kemahiran pengurusan pelanggan yang baik dan pendengar yang aktif
- Mempunyai pengalaman dalam bahagian pengurusan pelanggan
- Cepat belajar dan berdikari mengenai pengetahuan produk

Pay: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Maternity leave
- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kota Bharu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Adakah anda pernah buat LIVE ??

**Language**:

- Bahasa (preferred)

Willingness to travel:

- 50% (preferred)


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