Customer Service
5 months ago
**Tanggungjawab**
- Bertanggungjawab menguruskan panggilan masuk dan pertanyaan perkhidmatan pelanggan.
- Mengenalpasti dan menilai keperluan pelanggan untuk mencapai kepuasan pelanggan.
- Mengendalikan aduan pelanggan, menyediakan penyelesaian dan alternatif yang sesuai dalam had masa; follow-up untuk memastikan penyelesaian.
- Mengesyorkan produk atau perkhidmatan yang pelanggan dan menganalisis keperluan pelanggan.
- Menguruskan urusan jual beli di platform media social
- Menyokong pihak atasan bagi pembangunan jabatan.
- Membuat sesi LIVE bersama pasukan
- Mencipta dan menghasilkan kandungan yang menarik di media social.
- Menyampaikan kandungan secara profesional dan menghiburkan semasa berdepan dengan pelanggan
**Kelayakan**
- Mempunyai perwatakan yg menarik, ceria dan mesra
- Kemahiran pengurusan pelanggan yang baik dan pendengar yang aktif
- Mempunyai pengalaman dalam bahagian pengurusan pelanggan
- Cepat belajar dan berdikari mengenai pengetahuan produk
Pay: RM1,500.00 - RM2,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Free parking
- Maternity leave
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Kota Bharu: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Adakah anda pernah buat LIVE ??
**Language**:
- Bahasa (preferred)
Willingness to travel:
- 50% (preferred)
-
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