Service Quality Analyst

**Overview**: - rhi is currently recruiting for a Contract Analyst to join our clients blue chip office in Bangsar South, Kuala Lumpur.- Our client is a leading Global Energy provider that is actively committed to achieving a more sustainable and low-carbon future worldwide.Contract Enablement Analyst supports the businesses with a range of contract...

**Requirements**: - Experience in the customer service space - Proven track record of analytical skills - Hands-on experience in quality assurance - Great people skills and ability to communicate (negative) feedback - Good organizational skills, knowledgeable in goal-setting practices - Examples of data visualization abilities and understanding of support...

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

Description: - In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, online ordering set up and much more. - You will also navigate processes to properly escalate and coordinate customer responses according to company values. - You not only will give away...

**Main Purpose of the Job**: To improve Contact Centre Department function in term of system enhancements, call quality, overall work processes, and ensuring Contact Centre is in compliance with the Company policy and procedures. - To assist Unit Head/Department Head on operation improvement project. Handling all projects that request by Unit Head or...

**Responsibilities**: - Provide good customer service promptly. - Identify and assess customers’ needs to achieve satisfaction. - Responsible to handle all customers inquiries and feedbacks in a quality manner. - Manage and ensure timely meeting the customer requirements. - Ensure maintaining accurate system data and records. - Assist in interface...

Job Title: Customer Service Executive Working Hours: 11am - 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia **Salary**: RM4000++ **Responsibilities**: - Provide good customer service promptly. - Identify and assess customers’...

Job Title: Customer Service Executive Working Hours: 11am - 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia with a total headcount of around 15 pax Salary Range: RM3000 - RM4000 **Job Description**: - Provide good customer...

Key Responsibilities: - Data Collection and Analysis: Collaborate with cross-functional teams to gather and analyze game-related data, including player behaviour, in-game transactions, and performance metrics. - Data Visualization: Create insightful and easy-to-understand data visualizations, dashboards, and reports to communicate key findings to...

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

We are sourcing behalf of the clients... **Company Background** Our client is one of the leading chemical companies or producers located in Germany. They carries out the production, marketing and sales of chemicals, plastics and crop protection products. The company located in many countries including of Malaysia, China, India and so on. In Malaysia, it is...

**Service Delivery** - Perform timely and accurate recording of third party supplier invoices into the ledgers, in line with relevant requirements, policies and procedures. - Monitor open and overdue invoices and communicate and follow-up accordingly with the appropriate stakeholders. - Support the processing of invoices dropout from bot process and other...

**Requirements** - Experience in the customer service space - Proven track record of analytical skills - Hands-on experience in quality assurance - Great people skills and ability to communicate (negative) feedback - Good organizational skills, knowledgeable in goal-setting practices - Examples of data visualization abilities and understanding of support...

Responsible for ensuring CDD operations are conducted in accordance with the requirements of the CDD Practice in BP, including the requirement to observe all data privacy regulations and the need to maintain a systematic audit trail for all decisions and controlled document retention **Process Leadership** - Understand and operate the CDD process, to ensure...

Responsible for ensuring CDD operations are conducted in accordance with the requirements of the CDD Practice in BP, including the requirement to observe all data privacy regulations and the need to maintain a systematic audit trail for all decisions and controlled document retention **Process Leadership** - Understand and operate the CDD process, to ensure...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

THE JOBSCOPE - Supervise and motivate F&B staff, fostering a positive and collaborative work environment. - Oversee daily operations to ensure high-quality service and guest satisfaction. - Address customer concerns promptly and ensure a positive resolution. - Effectively coordinate shift changes and breaks to maintain smooth service. - Monitor and manage...

THE JOBSCOPE - Supervise and motivate F&B staff, fostering a positive and collaborative work environment. - Oversee daily operations to ensure high-quality service and guest satisfaction. - Address customer concerns promptly and ensure a positive resolution. - Effectively coordinate shift changes and breaks to maintain smooth service. - Monitor and manage...

Video Content Creation: Plan, shoot, produce high-quality videos that align with the company's marketing strategy and target specific social media platforms (i.e.TikTok, Instagram and Facebook). - Creative Input: Work with the Brand and Marketing team to develop compelling video concepts that effectively convey our brand message and product/service...