Technical Services Manager

Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

Manage existing and new software project, communication, improvement, issues, change requests and processes. - Analyse all technical tasks and processes to ensure they’re delivered as expected. - Regular meeting with software vendor and define project goals, objectives, issues and changes. - Oversee day-to-day software vendor operations on dealing issues...

We are looking for a Technical Lead to design the structure of our IT systems and manage the planning, execution and implementation of software solutions. In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We would also like you to have hands-on experience with software...

Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. - Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members - Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team...

**Description** iPrice is the place price-conscious shoppers go to find the cheapest online price. We do this by sorting through the catalogues of e-commerce platforms to identify the cheapest trustworthy offers. These we present to our users to help them make a more informed purchase decision. We tailor our service to product categories where consumers can...

**Description** iPrice is the place price-conscious shoppers go to find the cheapest online price. We do this by sorting through the catalogues of e-commerce platforms to identify the cheapest trustworthy offers. These we present to our users to help them make a more informed purchase decision. We tailor our service to product categories where consumers can...

**Description** iPrice is the place price-conscious shoppers go to find the cheapest online price. We do this by sorting through the catalogues of e-commerce platforms to identify the cheapest trustworthy offers. These we present to our users to help them make a more informed purchase decision. We tailor our service to product categories where consumers can...

To work on the IT service management and operational support handling. - To conduct the Change Request meeting. - To review and record the request of the Change Listing. - To coordinate and standby to perform the Change promotion / deployment. - To coordinate, escalate and follow-up on critical issues on helpdesk ticketing. - Slides preparation and analysis...

**Company Overview**: We are a prominent managed services provider specializing in integrated solutions for capital markets, network infrastructure, and beyond. With our inception dating back to 2000, we've ascended to become a leading provider in the Asia-Pacific region. Our commitment lies in empowering capital market entities with cutting-edge solutions,...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

Job Description Summary **Job Description**: - We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions...

**Responsibilities**: As an technical support engineer, you must be a highly motivated, self-starter willing to listen, talk and work well with the group, offering suggestions and taking them as well. You should possess extensive experience in providing technical support in a fast-paced environment. You welcome challenges and take initiative. You write and...

Provide good customer service promptly. - Identify and assess customers’ needs to achieve satisfaction. - Responsible to handle all customers inquiries and feedbacks in a quality manner. - Manage and ensure timely meeting the customer requirements. - Ensure maintaining accurate system data and records. - Provide product-related information and assist in...

Roles & Responsibilities: - Work on new opportunities and bidding activities including solution architecting, preparation of Bill of Material, Scope of Work, liaising with partner/principal on technical aspects, solution verification, proposal write-ups, customer presentations, clarifications, proof of concepts and other related activities. - Liaise with...

**Service Quality Analyst - Incident Manager** **Kuala Lumpur** **Testing & Quality Assurance (Information & Communication Technology)** **Full time** We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our...

Job Description Summary The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...

**Exciting Opportunity: Join Our Team as a Service Quality Analyst - Technology Infrastructure** **Location**: KL Gateway (Bangsar South) **Employment Type**: Full-time **About Us**: We're committed to fostering a vibrant, diverse, and inclusive workforce. We value the unique backgrounds, perspectives, and life experiences of our team members, driving...