Team Leader
2 days ago
Responsibilities:
- Daily running & management of assigned campaign through the effective use of resources with responsibility for meeting KPI set for each campaign, as well as planning areas of improvement or development
- Setting & meeting performance targets for speed, efficiency, sales and quality
- Develop and implement strategies to maximize sales opportunities and increase revenue generation.
- Provide ongoing coaching, guidance, and training to team members to enhance their performance.
- Monitor and evaluate team performance, providing regular feedback and implementing corrective actions as needed.
- Create and maintain reports on team productivity, sales metrics, and key performance indicators.
- Collaborate with the sales and marketing departments to align strategies and optimize results.
- Foster a positive and motivating work environment that encourages teamwork and individual growth.
- Stay updated on industry trends and best practices to implement innovative approaches.
**Requirements**:
- Preferable with at least 3- 4 years relevant experience in Telemarketing environment
- Detail-oriented and have to sustain strong relationships with campaign people/ clients.
- Good organization skills, excellent negotiation skills, marketing skills and the ability to work independently.
- Effective leadership and analytical skills including working knowledge
- Exceptional ability to develop and manage results
- Preferably Managers specializing in Sales - Telesales/Telemarketing or equivalent.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Required language(s): BM and English
- Full-Time position(s) available.
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
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