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E-commerce Key Accounts Manager

1 month ago

Shah Alam, Malaysia Sinma Digital Sdn Bhd Full time

**Roles and Responsibilities**
- Developing a solid and trusting relationship with key brands under our portfolio
- Resolving key client issues and complaints
- Developing a complete understanding of key account e-commerce needs
- Anticipating key account changes and improvements for the advancement of their e-commerce business
- Managing communications between key clients and internal teams
- Stakeholder management between key brands and e-commerce platforms
- Strategic planning and execution to improve client’s e-commerce results
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure all client needs are met
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Expanding relationships and bringing in new clients

**Preferred Qualification**
- Bachelor’s degree in marketing, business administration, sales, or relevant field preferred
- Preferably 3-5 years’ experience in sales, marketing, business development, or similar fields of work.
- Basic computer skills, and experienced with Microsoft Office Suite, with emphasis on good Excel skills.
- Communication skill required, able to speak English and knowledge with excel
- Able to started immediately (ASAP)
- Open for Malaysian only

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

**Schedule**:

- Fixed shift
- Flexible hours
- On call

**Supplemental pay types**:

- Performance bonus

**Education**:

- Degree/Diploma/Advanced Diploma (preferred)

**Experience**:

- E-commerce: 3 years (preferred)
- Retail: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia
- 中文 _is an advantage_

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Expected Start Date: 06/26/2023

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