Coffee Specialist

4 weeks ago


Petaling Jaya, Malaysia Nestle Operational Services Worldwide SA Full time

Location: Kuala Lumpur, Malaysia

Company: Nestlé Product Sdn Bhd

**Position Summary**

We are seeking a passionate and dynamic leader for an entry-level full-time Coffee Specialist for our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members. Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.

**A day in the life of...**
- Achieve personal and common sales and service level targets;
- Welcome the Boutique clientele and identify their needs;
- Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented); Work in shifts and fulfill ones role and expectations. Support special events;
- Contribute to the management of inventories, stocks and cash;
- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;
- Advise both prospects and Club members on Nespresso products and Services;
- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories);
- Actively manage the database on a daily basis and permanently update customer records; Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;
- Check payments in accordance with the defined procedure;
- Cash checks (if used in the country), enter payments made by credit cards;
- Check the correspondence of sums received with the orders and send all to the accounting department.

**What will make you successful**
- 1 year of prior hotel, catering, sales or retail experience is required
- Excellent presentation, communication &interpersonal skills; exceptional customer service skills
- Hands on and pragmatic
- Punctuality and discipline
- Strong team player
- Proactive and responsive to anticipate and fulfill customer needs
- This position is not eligible for Visa Sponsorship.



  • Petaling Jaya, Selangor, Malaysia Lamarsa Coffee Machine Company Full time

    Coffee Machine E-commerce Manager WantedWe are seeking a highly skilled E-commerce Manager to join our team at Lamarsa Coffee Machine Company. As a key member of our e-commerce team, you will be responsible for overseeing day-to-day operations of the e-commerce platform, ensuring product listings, descriptions, and visuals are up-to-date and optimized for...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    About ZUS CoffeeZUS Coffee is a rapidly expanding coffee shop chain that prides itself on exceptional customer service and high-quality products. We are committed to providing a positive and supportive work environment for our employees.Job DescriptionThe Executive, Event Operations role involves overseeing the planning and execution of events, ensuring...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    About the RoleThis is an exciting opportunity to work with a dynamic company like ZUS Coffee, where you will have the chance to make a real impact on our business. As a Food Safety Specialist, you will play a critical role in maintaining the high standards of quality and safety that our customers expect from us.


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Position DescriptionWe are seeking a highly organized and detail-oriented Bookkeeping Specialist to join our finance team at ZUS Coffee. The successful candidate will be responsible for maintaining accurate financial records and performing various bookkeeping tasks.Key Responsibilities:Bookkeeping Tasks:Petty Cash Reconciliation: Reconcile petty cash based...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job OverviewZUS Coffee is seeking a skilled Quality Assurance Specialist to join our team. This role involves ensuring the quality and safety of our products, as well as maintaining strong relationships with suppliers.About the RoleThe ideal candidate will have a Bachelor's Degree in Food Science and Technology or a related field, with a minimum of 3 years...

  • E-commerce Manager

    1 day ago


    Petaling Jaya, Selangor, Malaysia Lamarsa Coffee Machine Company Full time

    Coffee Industry Specialist WantedWe are seeking a highly skilled Coffee Industry Specialist to join our team at Lamarsa Coffee Machine Company. As a key member of our industry specialist team, you will be responsible for conducting market research to understand trends and customer preferences, and using these insights to adjust strategies.The ideal candidate...

  • DevOps Specialist

    2 days ago


    Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    We are looking for a seasoned DevOps Specialist to join our team at ZUS Coffee. As a DevOps Specialist, you will play a critical role in ensuring the smooth operation of our software development processes by implementing and maintaining CI/CD pipelines, automating infrastructure provisioning, and monitoring system performance.The successful candidate will...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    ZUS Coffee is seeking a Retail Interior Specialist to lead the design process for our stores, ensuring a cohesive and engaging customer experience.Key Responsibilities:Manage deadlines and coordinate multiple design projects simultaneously.Collaborate with cross-functional teams to maintain consistency in store designs.Ensure design drawings comply with...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    About the JobZUS Coffee is seeking a Business Development Specialist to develop and maintain strategic business relationships with assigned major accounts.Responsibilities:Develop and implement annual, quarterly, and monthly sales processes and account plans to meet/exceed sales targets.Analyze customer information to discover and manage business risks and...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    OverviewZUS Coffee is a leading coffee company seeking a highly skilled Senior Specialist, Product to oversee the development of new products from ideation to commercialization.Job DescriptionWe are looking for an experienced professional with strong project management skills to lead cross-functional teams and manage complex projects from concept to...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job OverviewThis role is a key part of our quality assurance team, focused on supplier management and food safety. As a Quality Assurance Specialist at ZUS Coffee, you will work closely with suppliers to ensure high product standards and tackle any issues—making a direct impact on food quality.Key ResponsibilitiesWe are seeking an experienced Quality...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job Title: IT Support Management SpecialistZUS Coffee is seeking a skilled IT Support Management Specialist to join our team.Job Summary:The ideal candidate will have experience in IT operations or technical support management and be able to lead and coordinate multiple IT functions.This role requires strong analytical skills, excellent communication skills,...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job Description">Company Overview: ZUS Coffee is a leading coffee chain that prioritizes quality and customer satisfaction.Role Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that our suppliers meet the highest standards of quality and...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Position OverviewZUS Coffee seeks an innovative professional to join our team as a Product Innovation Specialist.ResponsibilitiesNew Product Development: Conceptualize and execute new product development from ideation to launch, leveraging market trends, sales data, operational effectiveness, and customer demographics.Menu Engineering: Design and enhance...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    This role offers an exciting opportunity to join ZUS Coffee's Governance, Risk and Compliance team as a specialist in fraud risk management. As a key member of the team, you will be responsible for identifying and mitigating fraud risks across the organization.ResponsibilitiesDesign and implement robust risk management frameworks to ensure the company's...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    About the RoleZUS Coffee seeks an experienced Operations Excellence Specialist to drive process optimization, improve efficiency, and enhance collaboration across departments.Process Mapping & Analysis: Identify areas for improvement and develop recommendations to enhance workflows and productivity.Change Management: Communicate and implement process changes...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job OverviewWe are seeking a Senior Specialist, Customer Happiness to join our team at ZUS Coffee. As a key member of our customer support team, you will be responsible for ensuring that our customers receive exceptional service and support.Key ResponsibilitiesLead complex customer inquiries and escalations with professionalism and efficiency.Provide...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job Description:We are seeking an experienced Beverage Procurement Specialist to join our team at ZUS Coffee. As a key player in our procurement team, you will be responsible for developing and implementing effective procurement strategies that meet business objectives.Main Responsibilities:Develop and implement procurement strategies to optimize raw...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    About the RoleWe are seeking an experienced Food Safety Specialist to join our team at ZUS Coffee. The successful candidate will be responsible for ensuring the quality and safety of our products, collaborating with suppliers to address quality issues, and developing quality control measures to prevent contamination.Key ResponsibilitiesConduct regular...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    ZUS Coffee is seeking a highly skilled Instructional Materials Specialist to join our team. As an Instructional Materials Specialist, you will be responsible for designing and developing instructional materials using instructional design principles and technology.About the RoleYou will collaborate with subject matter experts to identify learning objectives...