Customer Service Agent

2 weeks ago


Bangsar, Malaysia Brandtbiz Full time

**Job Brief**:
**Responsibilities**:

- Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
- Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
- This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures.
- Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
- To meet Key Performance Indicators (KPI)
- To record case details in Customer Relationship Management (CRM)
- Communicate effectively by providing accurate information to the users, external partners and stake holders
- Provide an effective solution for customer disputes issue
- Assume additional responsibilities as assigned
- Communicate effectively with team members
- To take on ad-hoc projects/assignments
- Undertake any other duties as and when assigned by Management.

**Job Requirements**:

- Preferably Executive specializing in Customer Service or equivalent
- Preferably at least 1 year of related working experience in a Contact Centre
- Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
- Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
- Business writing skill is mandatory
- Good typing skill
- Strong logical thinking and problem-solving skills at all times
- Able to work independently in a fast-paced environment
- Good team player, positive attitude and eager to learn
- Fast learner and able to adapt to changes
- Ability to multi-task, prioritize and manage time effectively
- Demonstrate teamwork all the time
- Willing to work on (24/7) shift, 5 days weekly

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,200.00 - RM3,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bangsar: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have your own transportation?
- Are you able to work in our office which is located at Bangsar South?
- Are you able to start work immediately?
- What is your expected salary?
- Do you have any planned leave?

**Education**:

- Malaysian Special Skills Certificate (preferred)



  • Bangsar, Malaysia CXL Executive Sdn Bhd Full time

    **POSITION TITLE**:Customer Service Agent (Kuala Lumpur) **CONTRACT DURATION: 6** Months **SALARY**:Up till RM2,500 / Per Month **WORK LOCATION**: Jalan Pantai Baharu, 59100. Kuala Lumpur. **WORKING HOURS**:Monday - Sunday | 08:00AM - 10:00PM (Rotational Shift - 2 Days Off / Per Week) **JOB DESCRIPTION** **KEY ACCOUNTABILITIES**: - Responsible to...


  • Bangsar South, Malaysia Brandt International Sdn Bhd Full time

    **Responsibilities**: - Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction. - Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping,...


  • Bangsar South, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

    Job Description: **Requirements**: - Previous experience in sales and/or customer service - Excellent face to face and phone communication skills with customers - Fluent in Chinese - Ability to build and nurture relationships with customers, clients, and agents - The ability to manage a diverse range of tasks - A fluency in English, both verbal and...


  • Bangsar South, Malaysia Universal Serviced Offices Full time

    **Customer Service Specialist** for VIRTUAL OFFICE / SHARED OFFICES. Job role: **Requirements**: - Previous experience in sales and/or customer service. Min. 2 years. - Excellent face to face and phone communication skills with customers - A fluency in English, both verbal and written - Fluent in Mandarin Chinese - Ability to build and nurture...


  • Bangsar South, Malaysia Brandt Business Services Sdn Bhd Full time

    **Customer Service Agent** - Full Time position - Training is provided - Basic Salary from RM2300- RM2,500 ( based on highest education level and relevant working experience) - Contract: 12-months (renewable for another 1 year depends on performance) - Fixed attendance allowance: RM 200 - Working Location : Bangsar South, Kuala Lumpur - Working days: 5 days...

  • Customer Service

    3 weeks ago


    Bangsar, Malaysia Eurasian Consultancy Full time

    **Position**: Customer Service **Location**: KL Eco City, Bangsar **Salary Range** : RM2,500 - RM 3,500 **Working Hours**: Monday to Friday - 10.00am to 7.00pm / 8.00pm (one-hour lunch break) Saturday - 10.00am to 3.00pm **Responsibilities**: - Communicate effectively on customers enquiries - People management - Support related events - Perform...


  • Bangsar, Malaysia 176 Avenue Full time

    Seeking a reliable and customer-oriented individual to join us as a Customer Service Executive. You will create a positive and welcoming experience for our customers by greeting and assisting them, managing appointments, and providing general administrative support. **Responsibilities**: Greet and assist customers in a friendly and professional...


  • Bangsar South, Malaysia Life Care Diagnostic Medical Centre Sdn Bhd Full time

    **Responsibilities** - Duties include accurately processing customer service requests, resolving service issue and sales requests, profiling customers to identify their needs and new sales. - Provide customers with excellent service, including greeting customer, smiling, using their name and building a rapport with customers that generate customer loyalty. -...


  • Bangsar South, Malaysia Brandt International Sdn Bhd Full time

    Position - Customer Service - Logistic (non-voice) Working Location -Bangsar South, Kuala Lumpur - 15 minutes walking distance from/to Kerinchi LRT station. Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,300- RM 2,500- Based on relevant working experience. Fixed Monthly Attendance Allowance -...


  • Bangsar South, Malaysia Lifework HR Services Sdn Bhd Full time

    **6 months contract role (renewable)**: - **Work Location: Kerinchi, Bangsar**: - **Work shift rotation: morning, noon, midnight** **Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product &...


  • Bangsar South, Malaysia Talentnect Full time

    **Responsibilities**: - To effectively carry out the duties of customer service personnel to achieve total customer satisfaction and corporate objectives. - Process customer orders, sales processing, goods exchange/refund duties, and payment collection. - Help members/customers inquiries and feedback with swift response in professional and effective...

  • Customer Service

    4 weeks ago


    Bangsar, Malaysia ManpowerGroup Full time

    **Speak and write Chinese + English** **Intermediate to Advanced Excel (pivot tables, v-lookups, formulas) & expert in data assimilation and analysis** **Location: Bangsar** **Working hour 9am - 6pm (Mon - Fri)** **Expected years of experience** - Customer facing/interaction experience. - Soft collections, Logistic background is an advantage. - Confident...


  • Bangsar, Malaysia CXL Executive Sdn Bhd Full time

    **Position**: Inbound Customer Service - Immediate Hiring/Rotational Shift **Intake Date : 29** **March 2024** **Working Location**: Bangsar, Kuala Lumpur **Working Days **:Monday - Sunday (2days off - rotate) **Working Hours**: 8.00am - 5.30pm/ 12.30pm - 10.00pm **Basic Salary : RM2,500 (fixed and no other allowances provided)** **JOB DESCRIPTIONS**: -...


  • Bangsar, Malaysia WELLBE MALAYSIA SDN BHD Full time

    **Responsibilities**: - Main duties and responsibilities are attending our Japanese members to the hospital as a Interpreter for doctor consultation. - Providing medical support to Japanese members including handle hospital’s procedures, insurance claiming etc. - Providing traffic police reporting support, as interpreter for customers car accident or car...


  • Bangsar, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Responsibilities: - ** - Perform customer verifications - Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization - Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization - Ensure all inquiries are answered in a...


  • Bangsar, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Responsibilities: - ** - Perform customer verifications - Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization - Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization - Ensure all inquiries are answered in a...


  • Bangsar, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Responsibilities: - ** - Perform customer verifications - Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization - Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization - Ensure all inquiries are answered in a...


  • Bangsar, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Responsibilities: - ** - Perform customer verifications - Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization - Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization - Ensure all inquiries are answered in a...


  • Bangsar South, Malaysia Aisling Consulting Full time

    _**Client: International SOS**_ is a health and security service firm. International SOS focuses on helping organizations and their people reduce exposure to, and mitigate, health, wellbeing, and security risks. - **International SOS Group, headquartered in London & Singapore**: - **Intake : Oct 2023** **Job description** - Permanent position (6 Months...


  • Bangsar South, Malaysia KAALI HR SDN. BHD. Full time

    Description: - In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, online ordering set up and much more. - You will also navigate processes to properly escalate and coordinate customer responses according to company values. - You not only will give away...