Customer Service Advisor
2 weeks ago
**6 months contract role (renewable)**:
- **Work Location: Kerinchi, Bangsar**:
- **Work shift rotation: morning, noon, midnight**
**Responsibilities**:
- Build rapport and long term relationships with Clients while providing excellent customer service standards.
- Create shipment booking arrangements
- Entertain customer's enquiries on product & services
- Collaborate well with Sales & Operation teams.
- Achieve monthly KPI of dates arranged & waiting time.
- Manage and update list of Clients assigned regularly and promptly.
- Handle High profile customers.
- To liase with product team to improve operational workflow.
- To provide general operational and sales support.
**Job Requirements**:
- Fresh graduates are also encouraged to apply.
- 1 - 2 years experience in Customer Service will be an added advantage
- Required skill(s): Call Center background, Customer Service, Coordinating Skill.
- Possess excellent verbal and written communication skills in English.
- Result driven and works well with KPI.
- Comfortable working with different modes of communication for liaison work (Primarily Phone)
- Possess own transport
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