Customer Service Associate

Provide good customer service promptly. - Identify and assess customers’ needs to achieve satisfaction. - Responsible to handle all customers inquiries and feedbacks in a quality manner. - Manage and ensure timely meeting the customer requirements. - Ensure maintaining accurate system data and records. - Assist in interface testing, system setting testing,...

**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...

Description: - In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, online ordering set up and much more. - You will also navigate processes to properly escalate and coordinate customer responses according to company values. - You not only will give away...

Our client is Virtual Office/Shared Offices industry and they are looking for Customer Service Specialist. They are located in Bangsar South. **BENEFITS**: - Next to LRT, 5-day week, performance bonus, medical, insurance, training, etc **JOB DESCRIPTION**: - Attend to clients in regard to the office requirements, anything from helping them with printer,...

**Job Descriptions**: Services - To attend to inbound calls enquiries over various range consumer financial products and services. - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized customer service to customers, whilst maintaining a...

**Main purpose of the job**: To identify the required knowledge, skills and abilities of the staff in the organization, that are needed to perform their jobs effectively and organize high-quality training programs to meet these needs successfully and also to trace and monitor inbound/outbound call quality to ensure consistently outstanding service at all...

**Service Quality Analyst - Incident Manager** **Kuala Lumpur** **Testing & Quality Assurance (Information & Communication Technology)** **Full time** We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our...

**Service Quality Analyst - Technology Infrastructure** **Kuala Lumpur** **Testing & Quality Assurance (Information & Communication Technology)** **Full time** We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our...

Attending to _**inbound calls**_ for consumer throughout the _**Malaysia / HK / Taiwan Market**_ etc. - Credit Services ( Exceed Overdraft Limit, Unauthorize transactions) **Requirements**: - Possess a _**Diploma / Degree**_ (_**Minimum SPM **_holder must have working experience in customer service) - Must be able to work on _**rotational shifts**_ -...

Attend/answer inbound calls from customers, identify problems with the product, and assist the customer in solving the problems by providing the right solution. - Good communication skills in English and Bahasa. - Mandarin/Tamil speaker is an advantage. - Open to SPM leavers, fresh grads, or even experienced customer service...

**Customer Service Agent** - Full Time position - Training is provided - Basic Salary from RM2300- RM2,500 ( based on highest education level and relevant working experience) - Contract: 12-months (renewable for another 1 year depends on performance) - Fixed attendance allowance: RM 200 - Working Location : Bangsar South, Kuala Lumpur - Working days: 5 days...

Position - Customer Service - Logistic (non-voice) Working Location -Bangsar South, Kuala Lumpur - 15 minutes walking distance from/to Kerinchi LRT station. Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,300- RM 2,500- Based on relevant working experience. Fixed Monthly Attendance Allowance -...

**Responsibilities**: - To support Contact Centre Department’s administrative tasks raised by Inbound Team. - Ensure individual KRA and contribute to the Department’s overall KRA. - Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements. - Analyze, review and recommend appropriate solutions to enhance...

Job Highlights: - Close to LRT/MRT station - Start ASAP Job Responsibilities: - To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time. - To provide first call resolution in an effective and timely manner. - To handle customer inquiries in an efficient, courteous...

Job Description - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels and platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce. - Manning of...

**Why join our client?** - They are a vibrant coworking space empowering individuals and businesses to thrive. - As a Customer Service Specialist, you will play a pivotal role in shaping the first impression and fostering a positive and productive environment for their valued clients. - You can contribute directly to our client company's success by exceeding...

Vacancy: Customer Service - Voice (Mandarin Speaker+ English) Location:, Bangsar South, Kuala Lumpur, Malaysia, Malaysia. **Salary**: The max total salary package is RM4,775 +RM 2000 Joining Bonus to be given in 1st months salary Start Date: 19th Feb, 2024 Headcount: 8 Work Time / Mode: (1.) Time: 9:00 pm to 1:00pm (8 hours working + 1 hour break). -...

**職位描述：** - 直接向聯絡中心部（CCD）科長報告聯絡中心的整體運作。 - 每月和每年審查營運績效並提供新的行動/計劃。 - 確保營運符合內部政策和準則以及國家銀行的要求。 - 確保員工滿足個人 KRA 要求並為部門的整體 KRA 做出貢獻。 - 根據...

Directly report to the Section Head of.the Contact Centre Department (CCD) on the overall operation of the Contact Centre. - Review operation performance & provide new action/planning on a monthly & yearly basis. - Ensure the operation complies with internal policy and guidelines as well as BNM requirements. - Ensure staffs meet individual KRA and contribute...

To assist the HOD in overall insurance broking business with main focus on business development and client servicing - Develop and execute sales strategies and action plans to achieve annual revenue targets - Responsible in marketing plans, contacting potential clients, assessing customer needs, providing appropriate insurance plans and maintaining proper...