Hotel Front Office Assistant
2 weeks ago
**Job Title: Hospitality Wizard (Hotel Receptionist)**
- **MILLERZ SQUARE at Old Klang Road by Mana Mana Suites Sdn Bhd **_
Are you a master multitasker with a knack for making guests feel like royalty? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect role for you as a Hospitality Wizard (Hotel Receptionist) at our enchanting hotel
**Key Responsibilities**:
1. Magical Check-Ins: Greet guests with a warm smile and sprinkle a dash of charm to ensure their check-in experience is seamless and delightful.
2. Spellbinding Customer Service: Cast a spell of exceptional customer service by anticipating guests' needs and providing them with enchanting recommendations for local attractions and amenities.
3. Mystical Multitasking: Juggle check-ins, reservations, phone calls, and guest requests like a true wizard, all while keeping a sparkling smile on your face.
4. Wizardly Problem-Solving: Use your magical powers to resolve guest inquiries, concerns, and complaints with finesse and grace, turning any frown upside down.
5. Enchanting Administrative Duties: Wave your wand over administrative tasks such as managing reservations, handling payments, and maintaining guest records with precision and accuracy.
**Qualifications**:
- A passion for creating magical experiences for guests
- Exceptional communication skills (both spellbinding verbal and written)
- Ability to multitask like a sorcerer and remain calm under pressure
- Previous experience in hospitality or Guest Services (wizardry training a plus)
- Proficiency in using magical tools such as reservation systems and office software
**Perks and Benefits**:
- Access to our mystical training academy to enhance your wizardry skills
- Spellbinding discounts on hotel stays and enchanting amenities
- A magical work environment filled with camaraderie and fun
- Opportunities to attend fantastical events and workshops in the hospitality realm
- **Join us on a magical journey where every day is an adventure and every guest is a cherished visitor to our enchanted realm** _**To apply, send us your most enchanted resume and a cover letter casting your spell of why you're the perfect fit for this role.**_
Disclaimer: No actual magic spells are required for this position, but a positive attitude and a willingness to create magical moments are a must
**Job Types**: Full-time, Permanent
**Salary**: RM1,900.00 - RM2,200.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Guest Services: 1 year (required)
**Location**:
- Kuala Lumpur (required)
Willingness to travel:
- 50% (required)
Application Deadline: 09/04/2024
Expected Start Date: 04/09/2024
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