Quality Lead

5 months ago

Johor Bahru, Malaysia JACOBS DOUWE EGBERTS Full time

**Company Description**:

- It’s amazing what can happen over a cup of coffee_. At **JACOBS DOUWE EGBERTS (JDE)**, we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: J**acobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia etc.**
- It’s amazing what can happen over a cup of coffee_. At **JACOBS DOUWE EGBERTS (JDE)**, we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: J**acobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia etc.**

The Quality Lead role is an integral member of the Plant Operations team with specific focus on the key quality measures, packaging/process related quality issues, process control, quality systems, and improvement projects. Our aim is to produce great tasting products and delight our consumers and customers daily. From raw materials to finished products, the role will use excellence in quality engineering and problem solving to improve plant performance and associate engagement.

**_ Quality:_**
- Maintain and improve/automate/digitize as needed, the Quality Control Management System (QCMS) to manage product quality and conformance in accordance with JDE guidelines and product specifications.
- Ensure Food Safety of all manufactured products by implementing the relevant JDE and legal /certification requirements (e.g. HACCP and FSSC 22000) and by continuous verification of the compliance and effectiveness of installed systems.
- Provide expertise and timely support to all functions with regard to Quality, Product Safety and technical issues arising in Operations during day-to-day business.
- Lead /participate in continuous improvement initiatives against Quality KPI's (consumer, trade and/or customer complaints, Right First Time (RFT) and specification critical to quality product and process parameters).
- Lead corrective and preventive actions (CAPA) arising- _ deficiencies in product conformance (RFT)_
- _ audits_
- _ Quality Incidents_
- Implement Statistical Process Control where appropriate to improve compliance to specification measured by capability indices for critical to quality product and process parameters
- Participate in plant initiatives representing quality function to assure quality risk assessment and mitigation plans are considered to guarantee a successful start-up and transfer to operations. As part of the team manage the verification of quality KPIs for the project
- Liaise effectively with external vendors as part of vendor management program with a focus on reducing vendor non-conformities which may impact manufacturing efficiency and waste
- Check compliance to standards by regular GMP, HACCP, Halal and internal audits.
- To lead the continuous improvement on GMP, sanitation and zoning.
- Support JDE internal and vendor management program as qualified auditor
- Leading one of the main Quality Work Process - Incoming Quality & Laboratory Management.
- Assist Quality Manager in the grooming and capability building of the overall motivation & effective Quality Team.
- Represent Quality in the overall project execution from the start (design stage to the commercialisation stage).
- Reinforces Supplier Quality Performance for a long-term business partnership with Quality & Food Safety being the top priority.
- Oversees the Quality Loss Analysis, through end-to-end Supply Chain within the JDE Johor QMS/FSMS.
- Reinforces the Customer-led Quality Focus in the supported organisation and its sustainability of business.
- Lead the automation/digitalisation program of Quality Plan which aligned with the Global Quality Systems (Key Super User: SAP, SafeFood360, Hamilton Grant etc)

**_ Leadership:_**
- Support Manufacturing Operating System (MOS) activities to deliver Food Safety/Quality Culture engagement and ongoing improvements Verify implementation of actions including lessons learned from other manufacturing plants. Drive horizontal expansion of improvement ideas in the plant across lines and embed in OPLs or standards

**Qualifications**
- Degree (Bachelors or higher) in Food Technology, Food Science, Chemistry, Engineering or relevant vocational experience.
- Languages: Local - fluent; English - intermediate

**Must have**

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