Officer, Operation Administration
8 hours ago
**Admin Administrative, Client & Customer Services**
- Prepare report, payment, letter issuance and administration documentation of all clients.
- Ensure reasonable accuracy of data in reports submitted to internal and external client.
- Ensure timeliness of report submission for daily, weekly, monthly, quarterly, and yearly reports as promised to client.
- Assist Executive to reduce the error and minimize the differences especially in payment related administrative documentations and manage reconciliation process with internal and external client on differences found.
- Assist Executive to answer enquiries from client for issues regarding reporting, process/procedures and shortfall on administrative issue.
- Assist Executive to support on ad-hoc project in department and other regional offices on issues such as problem solving, claims backlog, data cleaning, and training.
- Assist Executive in prepare and analyse audit results, provide improvement suggestion to manager.
- Assist Executive to ensure no delay in the provision of services and cases to be closed in a timely manner within the agreed SLA.
- Assist Executive to execute SOPs, best practices, ISO policies and ensure compliance with policies. This shall include compliance of legislative requirement such as data protection and medical confidentiality.
- Ensure internal customer requests / inquiries for retrieval of claim documents are well attended on timely manner.
- To cross
- expose to any other areas/ team intra or inter department, to take up any other tasks as deemed fit or as assigned by the reporting supervisor when needed.
**Requirements**:
- Good spoken and written communication skills are necessary for daily contact with customers, providers and inter-offices.
- Proficient in both spoken and written English, Bahasa Malaysia & Chinese (Cantonese/Mandarin).
- Diploma/Degree in Admin Administrative or related field.
- Knowledge in health insurance product in added advantage
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,000.00 - RM2,500.00 per month
Schedule:
- Monday to Friday
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