Ocean Export Operations Manager
5 days ago
**The Company**
Our client is a Fortune 500 provider of multimodal transportation services and third-party logistics. The company offers freight transportation, transportation management, brokerage, and warehousing. They have strong network and offices in Asia, Europe, North & South America region.
Reporting to the General Manager, the Ocean Export Operations Manager will be responsible for the overall performance and effectiveness of the team. Drive effective change management within the team to ensure adoption of new technology, tools, and processes. The Ocean Export Operations Manager will be based in Klang, Selangor.
**The Ocean Export Operations Manager will be responsible for/to**:
- Manage and evaluate performance and development of team members and provide coaching to improve performance and create opportunities for personal and professional development.
- Conduct regular check-ins and performance management routines and review employee engagement measures and implement action plans to improve culture, engagement, and collaboration.
- Support teams with problem resolution and remove barriers when appropriate.
- Work with leaders to drive effective change management and to help employees adapt with new tool technologies, processes, and expectations.
- Collaborate with operations leadership and talent support teams.
- Manage resources to ensure business objectives are being met.
- Manage annual compensation process for the team.
- Establish a culture centre on quality, process, and efficiency for an appropriate desired service level.
- Evaluate continuously the processes for efficiency and effectiveness.
- Conduct weekly operations meetings and share relevant operational and quality metrics and improve decision making process.
- Ensure employee compliance with standard operating procedures and company policies.
- Establish and maintain a good relationship with internal stakeholders and inform them on operations results, initiatives, or changes.
- Remain current on business needs and changes and customer carrier expectations.
- Develop, maintain, and leverage internal relationships with operations teams to enable high quality service execution, ethical resolution, and service improvements.
- Other responsibilities as assigned according to the team and/or country specific requirements.
**The requirements**
- Possesses Degree or higher in related field.
- Minimum 8 years of experience in the related field.
- Strong operations and ocean export knowledge.
- Effective interpersonal and communication skills.
- Strong organizational skills, pro-active and emotional resilient.
- Strong and proven leadership skills.
- Able to work in a fast paced and deadline driven office environment.
- Proficient in English - both written and verbal.
- Proficient in Microsoft Office Suite.
Pay: RM8,000.00 - RM10,000.00 per month
Schedule:
- Monday to Friday
**Education**:
- Bachelor's (preferred)
**Experience**:
- Operations: 8 years (preferred)
- Ocean Export: 8 years (preferred)
- Logistics/Supply Chain: 8 years (preferred)
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