Guide (Hotel Front Office Agent)

Responsibility Front Office Supervisors lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests. Supervisors ensure that guests experience a great stay. **Requirements**: Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other...

Sell the Wyndham Hotels Group products and services using up-selling and suggestive selling techniques. - Promote the Hotel’s (and WYNDHAM generally) products and services. - Maintain a high level of product and service knowledge about all WYNDHAM Hotels in your region. - Develop and maintain a regular pattern of sales calls. - Prepare and execute action...

Job description **RESPONSIBILITIES** - Handling arrivals, check-ins, departures for check-outs of all the hotel guests with friendly and professional manner. - Responding promptly to all guests’ complaints and enquiries. - Answering telephone calls, as well as screening and forwarding calls. - Ensure reception area is tidy and presentable, - Manage online...

**JOB REQUIREMENTS**: - Minimum SPM OR Diploma in Hospitality or Tourism Management. - Excellent communications skill for both written and verbal. - Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a team player. - Pleasant personality with good organisational skills. - Good problem solving...

Deliver the basic standards and provide exceptional guest service at all times. - Greet all guests in a service orientated manner. - Maintain positive guest and colleague interactions with good working relationships. - Meet and greet all guests and assists with registrations. - Personally and frequently verify that guests are receiving the best possible...

**1. RESPONSIBILITIES** - Welcome and greet guests - Answer and direct incoming calls - Inform guests of hotel rates and services - To make and confirm reservations for guests - Ensure proper room allocation - Register and check guests in - Confirm relevant guest information - Verify guest's payment method - Verify and imprint credit cards for...

Delivers the basic standards and provide exceptional guest service at all times. - Maintains positive guest and colleague interactions with good working relationships. - Meets and greets all guests and assists with registrations. - Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. - Verifies...

'¢ To provide the most efficient and courteous service to all residents and to undertake all duties and responsibilities as may be required by Management. '¢ To deliver the most complete and personalized service as may be required by residents in all areas of Guest Service Operations. '¢ To assist our residents efficiently, courteously and professionally...

Duty Manager is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. - Checks on registration cards of arriving guests and ensures all information are properly filled at e-registration system. - Prepares and...

Front Office Assistant is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk to...

Front Office Assistant is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk to...

Duties and Responsibilities: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimized in accordance to the QSS - To maintain a good working relationship with own colleagues and all other departments. - Punctual, wearing the hotel uniform with...

1. Sells hotel rooms and make reservations according to room’s availability, accords the appropriate corporate / contract rates that are applicable to Companies or Travel Agents. 2. To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure. 3. To follow-up on...

Job Description: - Rotate through the functional areas of the property to gain an understanding of how each department contributes to the success of the hotel. - Develop skills and leadership under the guidance of the General Manager and other departmental leader through hands-on work. - Assist guests when needed. - Learn the operational workings of each...

**Job description** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms,...

Duties and Responsibilities: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimized in accordance to the QSS - To maintain a good working relationship with own colleagues and all other departments. - Punctual, wearing the hotel uniform with...

1. To achieve a maximum occupancy and average rate at all times 2. To oversee day to day operation, ensuring a high standard of customer relations service within front office 3. Ensure front office operates with a sales attitude and are aware of room sales/revenue targets 4. To coordinate closely on room availability with Sales Department 5. Adhere to...

Ensure Tamu Hotel & Suites Service standards is consistently practiced in terms of cleanliness especially Lobby area. - To check-in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression and meeting all brand standards. - To be totally familiar with all facilities, functions and special events...

Complete responsiveness to the desire of the hotel guests. - To maintain a good working relationship with my own colleagues and all other departments. - Punctual, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. - Welcoming and receiving guest arrivals, registering and maintaining...

Complete responsiveness to the desire of the hotel guests. - To maintain a good working relationship with my own colleagues and all other departments. - Punctual, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. - Welcoming and receiving guest arrivals, registering and maintaining...