Duty Manager

1 month ago


Kuala Lumpur, Malaysia Days Hotel & Suites by Wyndham Full time

Sell the Wyndham Hotels Group products and services using up-selling and suggestive selling techniques.
- Promote the Hotel’s (and WYNDHAM generally) products and services.
- Maintain a high level of product and service knowledge about all WYNDHAM Hotels in your region.
- Develop and maintain a regular pattern of sales calls.
- Prepare and execute action plans which increase reservation sales and associated business.
- Accept wait list reservations.
- Process amendments to reservations such as extensions, early departures, etc.
- Manage “no show” reservations by investigation and recording of same.
- Record special billing arrangements for groups and conventions.
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
- Maintain knowledge of special rates/ offers/ promotions.
- Monitor reservation levels and inform Managers of current and future occupancy rates.
- Prepare reports as requested (i.e. to travel agents, business houses etc.).
- Prepare reservation sales reports.

Complete other tasks which assigned by the leader.

**Job Type**: Permanent

Pay: From RM3,000.00 per month


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