Reservations Coordinator

3 weeks ago


Kuala Lumpur, Malaysia Marriott International, Inc Full time

**Additional Information** (Malaysian Only)

**Job Number** 24036605

**Job Category** Reservations

**Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 23193864 **Job Category** Reservations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation...


  • Kuala Lumpur, Malaysia Mont Oro (M) Sdn Bhd Full time

    2. Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various outlets operations. 3. Assist to make all outlets reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures. 4. Coordinate with event department and manage...

  • Host - Reservation

    4 days ago


    Kuala Lumpur, Malaysia Hyatt House Kuala Lumpur Full time

    Summary We are currently looking for individual with excellent customer service, able to multitask and grab the opportunity to turn enquiry into business! We want someone who is able to ensure fast and efficient response to all reservation channels, while ensuring the accuracy of room availability and reservation records! **What we offer**: - Fun and...

  • Reservation Officer

    4 weeks ago


    Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time

    To confirm reservations for rooms according to the room’s availability. - Accord the rates that are currently in effect and arrange the billing according to the hotel procedures. - To handles all group tours/ conventions including the rooming list. - To record all reservations neatly and accurately on prescribed forms. - To neatly file all updated...


  • Kuala Lumpur, Malaysia Hyatt Place Kuala Lumpur Bukit Jalil Full time

    Summary Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **THE OPPORTUNITY** Our partner, a fast-growing Australian end-to-end payments and rewards solution that is tailored to the needs of business owners, is looking to expand its team and hire for Travel Operations Coordinator! The team is on a mission to build innovative technology that empowers Australian business owners to make payments more rewarding. As...


  • Kuala Lumpur, Malaysia The Cigna Group Full time

    Job Description Talent Acquisition Coordinator The coordinator is part of the Talent Acquisition Operations team based in Kuala Lumpur and supports the EMEA recruitment team. The coordinator provides professional support to recruiters across EMEA on all aspects of the lifecycle of recruitment under mínimal supervision and is self-motivated and leads on...


  • Kuala Lumpur, Malaysia The Cigna Group Full time

    Talent Acquisition Coordinator The coordinator is part of the Talent Acquisition Operations team based in Kuala Lumpur and supports the EMEA recruitment team. The coordinator provides professional support to recruiters across EMEA on all aspects of the lifecycle of recruitment under mínimal supervision and is self-motivated and leads on individual projects...

  • Sales Coordinator

    4 weeks ago


    Kuala Lumpur, Malaysia RIZAL MOHTAR ENTERPRISE Full time

    We are trophies supplier in Malaysia offer various types of trophies and medals at very reasonable price. Our products are designed with fine quality and artwork. Our commitment is to deliver good quality to our value customer, which we always believe that trust and commitment is the main factor of strengthening customer relationship. For any reservations or...

  • Sales Coordinator

    4 weeks ago


    Kuala Lumpur, Malaysia Club Med Full time

    **Missions & Responsibilities** - Co-responsible for the Group business from all channels for Club Med Kuala Lumpur - Sales administrative matters for the Kuala Lumpur commercial team for GROUP business - Responsible for compliance with Club Med sales processes - Support any ad hoc activities organized by the Kuala Lumpur commercial team **Tasks** - Prepare...

  • Sales Coordinator

    3 days ago


    Kuala Lumpur, Malaysia Dorsett Hartamas, Kuala Lumpur Full time

    1. To ensure a smooth co-ordination between Sales Department, Front Office/Reservations Department, Food & Beverage Department and Credit Manager. 2. To maintain the booking status on the Banquet Book and stay close collaboration with the Food & Beverage Team. 3. Keep track on confirmed, tentative & lost booking, where the function rooms are concerned. 4....

  • Actuarial Analyst

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Chubb Full time

    Job DescriptionResponsibilitiesAssist in the preparation of the actuarial datasets and maintenance of database. Assist in the reserving of insurance liabilities and the preparation of reserving reports for local statutory purposes. Assist with the monitoring and analysis of claims experience against reserving and pricing assumptions Assist in another ad-hoc...

  • Lead Host

    4 days ago


    Kuala Lumpur, Malaysia Hyatt House Kuala Lumpur Full time

    Summary We are currently looking for individual with excellent customer service, able to multitask and grab the opportunity to turn enquiry into business! We want someone who is able to ensure fast and efficient response to all reservation channels, while ensuring the accuracy of room availability and reservation records! **What we offer**: - Fun and...


  • Kuala Lumpur, Malaysia Cypark Resources Berhad Full time

    **Job Summary** Administrative Assistant cum Receptionist play a pivotal role in ensuring the smooth functioning of office administration. The responsibilities include: **Responsibilites** 1. Greeting visitors in a warm and professional manner. 2. Answering and directing incoming phone calls, taking messages when necessary. 3. Managing the flow of...

  • Front Office Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

    We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. Ultimately, you should be able to ensure our front desk provides professional and...

  • Actuarial Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia Chubb Full time

    Job DescriptionResponsibilities Assist in the preparation of the actuarial datasets and maintenance of database. Assist in the reserving of insurance liabilities and the preparation of reserving reports for local statutory purposes. Assist with the monitoring and analysis of claims experience against reserving and pricing assumptions Assist in another ad-hoc...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    **Essential Responsibilities**: - Project/ SO creation, management, and closure and Smax update. - Admin assistance with scheduling and arranging business trips and training. - Misc. Admin Support - Shipping, calibration, Doc collection etc. - Assistance with business campaign and promotion. - Request for PO for purchasing & New Vendor/Customer...


  • Kuala Lumpur, Malaysia The BIG Group Full time

    Associate is responsible for managing all communication from company hotline and act as a marketing support. Other responsibilities include liaising with operations team. Must be customer-centric, independent, diligent and a team player. **Job Functions, Duties & Responsibilities Customer Service** - Respond to all enquiries, reservations and feedbacks via...

  • Customer Experience

    4 weeks ago


    Kuala Lumpur, Malaysia The BIG Group Full time

    Associate is responsible for managing all communication from company hotline and act as a marketing support. Other responsibilities include liaising with operations team. Must be customer-centric, independent, diligent and a team player. **Job Functions, Duties & Responsibilities Customer Service** - Respond to all enquiries, reservations and feedbacks via...


  • Kuala Lumpur, Malaysia H Boutique Hotel Sdn Bhd Full time

    Process all guest check-in and check-out. Confirming reservations, assigning room, and issuing and activating room keys. Process all payment types such as room charges, cash, debit or credit cards. Resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to...