Position: Customer Support Specialist

2 days ago


Kuala Lumpur, Malaysia EPS Consultant Sdn Bhd Full time

**Position: Customer Service Specialist (Thai/Khmer/Vietnamese)**

**Tenure: 1 Year contract/ Renewable Basis**

**Salary: RM 4500 to RM 5000**

**Working Location: Petaling Jaya**

**Working Hour/days: Rotational Shift**

**Responsibilities**:
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Act as point of contact provide consultative support on agencies and advertisers accounts.
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Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction.
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Improve internal efficiency and customer satisfaction by proactively identifying opportunity to optimize existing or new processes and tools.
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Educate advertisers on product usage, from the basics to best practices.
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Troubleshoot and resolve complex cases
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Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through outbound calls if needed as well reach out to problematic advertisers via telephone to provide solutions.
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Promoting advertising opportunities on in-scope TikTok products based on agreed scripts and scenarios.
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Maintaining the quality of provided service by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.
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Concern for maintaining the quality of the provided services by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.

**Job Requirements**

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Minimum Degree required or any other equivalent
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Minimum one year customer service experience with digital marketing is preferred
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Required to work on Public Holiday, Weekends, and rotational shift depending on operation needs.
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Good in native language and English communication due to business needs.
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Familiarity with Outlook, Ticket Management and Web Conferencing tools.
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Preferrable experience using CRM system.

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to RM5,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift



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