M22-kw-c Customer Service Executive Up to Rm3800

7 days ago

Johor Bahru, Malaysia Nala Groups Full time

Job Code: M22-KW-C(A45)

Position: Customer Service Executive

Industry: Logistic Services Provider

Salary Package: RM2000-3800 (Negotiable)

Working Location: Setia Tropika

Working Days & Hours:
5 day's Work in Office: Monday to Friday (Time 9.00 am - 6 pm)

0.5 days Work from Home: Saturday (Time 9.00am - 1 pm)

**Benefits**:
Work life balance, attractive remuneration package & benefits and allowance

KWSP and SOCSO

Growth and Development opportunities.

Yearly Increments to upgrade the basic salary yearly & improve the lifestyle.

**Responsibilities**:

- Ensure customer's orders are correctly & timely updated in the system.
- Responsible to update the system on each job work flow do billing and submit job for closing once job complete.
- Handling and ensure accuracy & timeliness on all the shipping & operational activities.
- Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.
- Monitor shipment status and notify customers of all details of shipment updates, for both FCL/ LCL export and import.
- Ensure customer details are updated in all operational systems.
- Ensure that all documentation meets import/ export regulations.
- Timely preparation of all required documentation during shipment arrangement.
- Prepare monthly reports for management reports as requested from time to time.
- Manage and coordinate with vendor/ suppliers to ensure they are providing quality and stable services.
- Collaborate with internal teams to fulfill customer expectations.
- Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
- Liaison with customers, agents, operations and service providers on all operational related matters.
- May perform other duties as and when required.

**Job Requirements**:

- Good command, written and speaking English, Bahasa Malaysia and Mandarin to deal with locals or foreign clients from China
- Must have relevant working experience in shipping/ Freight Forwarding/ Logistics customer service
- Must have FCL/ LCL Import/ Export Ocean and Air Freight experience
- Exceptional customer service and follow up skills.
- Must have knowledge in handling basic computer (Microsoft Excel/Word etc) and other IT Apps will be added advantage.
- Good communication, self-motivated and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Exceptional customer service and follow up skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Must be a strong team player with good working attitude, disciplined, punctual and behavior.
- Ability to work in a fast-paced and deadline-driven environment, with minimum supervision.
- Undertake any other duties assigned by superior from time to time.
- Training will be provided.

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